STUDY CASE QUESTIONS:
1. What are the inputs, processing, and outputs of UPS package tracking system?
The input s in the UPS package tracking system is the detailed information about the sender, the destination, and when the package should arrive. The processing takes places when the information is inputted in the scannable bar-coded label which is attached to a package. The information from the smart label is then transmitted to one of UPS’s computer system, and then it is finally sent to the distribution center nearest its final destination where the dispatched downloads the label data. The output occurs when the dispatcher of UPS downloads the label data and uses special software to create the most efficient delivery route for each drive that considers traffic, weather conditions, and the location of each stop.
2. What technologies are used by UPS? How are these technologies related to UPS business strategy? The UPS uses vast varieties of information technologies including bar code scanning systems, wireless networks, large mainframe computers, handheld computers, the Internet, and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics. These technologies assist UPS by making their business more efficient and customer oriented. They help make it easier for the information to be sent and received by other in UPS. For instance the Delivery Information Acquisition Device makes it easier for the workers to capture customer information. It quickly allows information to be accessed on the web to their customer. Another technology is the Cisco Systems which allows customers to embed UPS functions like tracking and cost calculations into their own websites for quicker and easier usage. These technologies allow UPS to gain customer recognition and satisfaction, which is a part of business strategy.
3. What problems does UPS information system solve? What would...
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