“UPS competes globally with information technology”
Information systems are the foundation for conducting business today. In many industries, survival and even existence is difficult without extensive use of information technology. No longer can we imagine going to work and conducting business without them. United Parcel Service (UPS), the world's largest company in parcel service has been successful in the competition by using technology. The structure of this discussion is as follows: first, general introduction about UPS; second, we learn about the ways in which UPS use information technology to operate its business, including how does technology help UPS and how successful and what will happen in the absence of this technology; and finally, we summarize the role of information technology for companies in modern times.
United Parcel Service (UPS) began its business in 1907 with two founders who are young Americans, Jim Casey and Ryan Claus, coming from Seattle with only asset is a phone and two bicycles. More than 90 years, UPS has been very successful with the slogan "Provide the best service with lowest prices for customers." Today, UPS ships more than 14.1 million parcels and documents in the U.S. and in more than 200 other countries / territories. Information technology has helped UPS maintaining the ability to lead the parcel shipping market although its competitors are quite fierce rivals such as FedEx and Airborne Express. By using of handheld computing device called the Delivery Information Acquisition Device (DIAD) which helps the UPS’s drivers automatically get customers’ signatures while ongoing operations of loading, unloading and delivery ... and transfer data into UPS's computer network to be stored and handled. Through a system of automatic tracking of parcels, UPS can follow packages and parcels throughout the delivery process. Anyone related to the transportation process can access the UPS’s website to inspect parcels, delivery routes,...
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