Ups Case Study

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1. What are the organizational styles before and after the transition?

UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services

UPS effective use of clearly defined organizational structure and design

Pres 3 VP several managers

UPS Departmentalization
* Functional: it groups jobs by functions performed
* Product: Groups jobs by product line
* Geographical: Groups jobs on the basis of territory or geography * Process: Groups jobs on the basis of product or customer flow * Customer: Groups jobs by type of customer and needs

Example of UPS Department
* Business Technology Solutions – information technology * UPS Air Cargo Reserved – day-to-day freight needs
* UPS Air Cargo Priority – priority boarding and handling * Interline Department – responsibility of representing our network to other carries around the world

Management Structures of UPS
* Consistency of Headquarters, Functional Staff, and Operations * Roles are generally clear
* Good line of sight exits
* Information is shared across management levels and boundaries * Divides work to be done into specific jobs and departments * Assigns tasks and responsibilities associated with individual jobs * Coordinates diverse organizational tasks

* Clusters jobs into units
* Established relationships among individuals, groups, and departments * Establishes formal lines of authority
* Allocated and deploys organizational resources

From matrix organization, to global organization

UPS started as a small messenger company in 1907 by two aspiring teenagers, Jim Casey and Claude Ryan in Seattle, Washington UPS is targeting a global market of producers and consumers, while making a move to become the supply chain integrator of choice in e-commerce

UPS is seeking to integrate into freight with larger haul trucks and it is adding capacity in Asia and...
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