University Application

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I would like to explain about work experience. From 2005 to 2007, I worked as a help desk technician for a high school affiliated to Korea University in Korea. I maintained roughly 400 desktops and supported technical works including backup, error corrections of desktops and printers, and unskilled user’s mistakes. I formatted and installed Windows OS and replaced main-board’s condenser, VGA, RAM, HDD, LAN card, and ODD. I installed a LAN line for new class rooms to be internet accessible. In 2008, as a system operator I worked for one of the biggest securities companies in Korea. I implemented a daily batch job involved opening and closing a stock market, processing deals in stocks, ERP, marketing and whole stock task with Solaris UNIX. I was involved in discussion on a modification of a batch job scheduling and maintained a batch job by documenting on a scheduled manual record and analyzing the dependency while recording the elapsed time. The next job that I worked for one of the biggest telecommunication companies in Korea, where I discussed about annual operational plan and held the responsibility of including DB running on AIX UNIX and CTI, IVR and recording servers running on Windows 2000. I did first-level troubleshooting and informed a person in charge of a server when the issues arose. I continued to work as a technical support specialist for Apple in 2011 in Singapore. I provided front line support via live web-chat and email for Apple Care certified technicians. I drew on technical information from groups such as Apple care engineering, service training and documentation with a predominant focus on assisting field technicians with the repair of Apple Products. I identified potential engineering issues and trends in escalations by ongoing analysis and tracking of escalations, and analysis of reports. Currently I am working for Seagate as a technical support specialist. I answer to inbound customer inquiry calls and emails for individual and business...
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