Unit SHC 51: Use and develop systems that promote communication

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24.10.2012

Unit SHC 51
Use and develop systems that promote communication

Criteria: 1.1,1.2,1.3 - Review the groups and individuals whose communication needs you must address in your work role.Explain how you support effective communication within your work role. Analyse the barriers and challenges to communication within your work role.

Communication can be defined as information transfer.This can be exchange of thoughts,messages,feelings.The way we transfer information is by speech,signals or writing ,to express oneself in such a way that one is really and clearly understood.We all use a variety of communication techniques to both understand and be understood.Without communication nothing would get done,no information would be passed on.Communication take place to inform ,to support,educate,give and receive instruction,keep records,liaise and coordinate.All these communications can assist any or all of the service users and key people in the health and social care and children and young people’s settings .In this sectors communication is used to talk about needs,concerns,attitudes and feelings as well as to impart information.Communication is vital for those who desire and for those already working in the childcare sector.In this sector practitioners need to build relationships with children,their parents and other relevant authorities.As a practitioner I communicate with parents ,colleagues,children and other professionals ,such as health visitors,social workers,medical stuff,sales reps,visitors to the setting,other managers.Therefor I make sure that everybody is provided with the necessary information they need.My communication has to be clear and concise - both verbal and written.Without these skills I cannot engage productively with individuals ,in my case these are children,colleges,parents and family members,outside agencies.

Without communication the world would be a lonely place and communication is particularly important in my work role as it can affect the relationships I build.Team communication is important as it is essential to keep everyone in the group knowledgable about what is going on within our work setting.To enable my team to do this successfully ,my colleges have to ensure their relationships grow and blossom,as they relay mainly on effective communication.The first time I meet a new parent or child it is important that I am friendly and welcoming.This is the start of the relationship and it is good to begin with firm foundations and that they get a positive feeling about me.The day-to-day conversations, of asking “How are you?” or just asking about someone’s weekend slowly build up rapport with a parent or child and gradually the relationship moves on from that first friendly “hello” as I get to learn more about them and they learn more about me.

To gain and share information I find out information from the parents and children to help me do my job effectively and ensure that the needs of the children are met.I gain a good knowledge of the children and in return I share information with them.It is also beneficial for me to build relationships with other professionals so that I may gain and share information with them to help us run our setting effectively.To gain reassurance and acknowledgement whilst working with young children I give them reassurance physically with positive comments and acknowledge them by showing that I am interested in what they are doing.Reassurance and acknowledgment is also important to me ; by children being content in my setting and their parents acknowledging that they are happy with care their children are receiving.

Communication takes vital and huge part of my work role as a manager and for me being a successful and meaningful communicator is essential .Our survival and success as humans has been dependent on our ability to communicate.People communicate for different reasons: to teach,to learn,to relate.Along with these I use communication to...
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