The answers can be achieved either by a candidate’s written statement or through professional discussion with an assessor
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication.
1. Understand why communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals
3. Be able to reduce barriers to communication
4 .Be able to apply principles and practices relating to confidentiality at work
| | |Task One (Unit SCH21 - Assessment Criteria 1.1) | | | |List below the different reasons why people communicate: | |Reasons why people communicate: to express needs; to share ideas and information; to reassure; to express feelings; to | |build relationships; socialise; to ask questions; to share experiences | |The impact of communication on own work: communication with others eg colleagues, people who use services, children; | |supports the development of effective relationships; helps to build trust; aids understanding of individuals' needs; | |prevents misunderstandings; supports the development of own knowledge and skills | | | |Task Two (Unit SCH21 - Assessment Criteria 1.2) | | | |Explain how effective communication affects all aspects of your own work: | |Within the care setting I communicate using – Communication books, Handover with colleagues, Staff message books, Staff | |meetings, Meetings with my line manager and service users. | |Efeective communication is important as it ensures that information is clear, concise, accurate, non-judgmental and | |informative. This reduces the possibility of mistakes being made and ensures appropriate care service delivery. It is | |important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. |
| | |Task Three (Unit SCH21 - Assessment Criteria 1.3) | |...