1.1 Define the meaning “Duty of Care”
A. The term duty of care is the responsibility of caring for another person who may well be vulnerable which includes those who are young or old, ill or unfit mentally to care for themselves and requires another person to assist. This includes looking after the person`s hygiene, cleanliness, safety, meals, transportation, medication or physical needs. Duty of care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans, and inform the office of any changes to medication so everyone can keep up the constant care. Duty of care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks. Organisations should always ensure that they consult legal and legislative requirements when developing and maintaining their duty of care frameworks and consider working along guidelines. 1.2 How does duty of care affect your work role?
A. Duty of care is the obligation you have to exercise a level of care towards an individual as in reasonable in all the circumstances to avoid injury to that individual or to his or hers property. 2.1 What dilemmas might arise between duty of care and the rights of your customers? A. Equipment - client’s may refuse to use hoist`s and stand aids at they have had bad experience in the past with using them, which could affect clients hygiene, physical needs and means that staff can`t do their job to a high standard, we would take note of what the clients have said and ring the manager to come up with another solution. All equipment must be in date and checked regularly before use. Training must be up to date and if it isn`t you should not put yourself or clients at risk of danger. All carers should not attempt to do things outside of training or job descriptions, and CRBS needs to be updated every year. Risk assessments and care plans are important and should be followed at all times and updated regularly, all concerns and changes to be reported to manager and documented. Protective clothing is to be worn at all times to reduce the risk of infections and cross contamination. 2.2 Where would you get additional support and advice about resolving the above dilemmas? A. I would get additional support and advice by attending training courses i.e. moving and handling, health and safety, also by speaking to my manager or supervisor, reading books and trying to find out as much information I need. 3.1 How would you respond to complaints?
A. I would acknowledge the complaint, and then try to resolve the complaint directly with the complainant, and be aware of differing views of what happened and what was said, also reassure the complainant and have a complaint handling mechanism already in place. Every complaint is different, so the approach to resolving it will differ, depending on the nature of the complaint and the seriousness and the complexity. 3.2 What is the agreed procedure for dealing with complaints? A. The agreed procedure for dealing with complaints is that our company will always deal with any complaints in a professional and positive way and where appropriate will advise the people concerned of any actions and outcomes of any complaint out company will help you in any way they can to advise us of our reasons for dissatisfaction. If I am unwilling or unable to them my manager will have further meetings on how to achieve the best out of you, and if needed further training. CT296 1.1 Identify the standards which influence the way adult social care jobs are carried out? A. The standards that influence the way adult social care job roles are carried out are firstly Codes of practice which set out criteria which...
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