Unit 9 Lecture

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Test Alert !
• Test # 2 (Week 10 - UTech) is coming to a Tutorial
Class near you – start preparing for the time of your
life (65% or more; minimum for this lecture group)

University of Technology, Jamaica
School of Business Administration

Format
• 38 MC

= 38 marks

• 4 Essays to choose one = 12 marks
• 1 Hour 10 minutes)

MAN1006: Introduction to Management

What to take?
1. Yourself inclusive of your brain

(Groups~BBA1)

2. A pencil and pen

Quality Control
Lecturer: Prince Oswy Gayle

Lecture 9 – Managerial and

October 2011

3. Your Tutor’s Name
4. A positive attitude

1

Recap

Objectives of this Session

• Week 1 - What is management?, Functions of
Management?; Skills a manager needs

• What is controlling? Why it is key to an
organization?
• Explain 3 types of Control Mechanism
• Look at the Four (4) steps in the Control
Process
• The Economics of Management - Look at
Financial Control as Managerial Control
• What is Total Quality Management

• Week 2 – The Evolution of Management
• Week 3 - Organizational Environment and Culture
• Week 4 –






Week
Week
Week
Week
Week

Managing in the Global Environment

5 - What is Ethics? What is Social Responsibility?
6 – Organizational Planning and Goal Setting
7 - Managerial Decision Making
9 - Structures and Fundamentals of Organizing
9 - Managerial and Quality Control
3

4

If planning is the engine,
then controlling is “key”
and the key

Controlling
With all that planning,
structuring and understanding
of the fluid environments,
without control, you are not
going to get very far or reach
the destination ……………..
5

6

Thesis
Management is a multidimensional
control system which needs to be
managed. The extent to which all the
elements in the management
environment is captured and
managed, give rise to effective control
of the entire process. To this end, it
has the potential to create a
competitive advantage for the
company.

The Benefits of
Controlling !

7

8

What are we controlling or not
controlling (not)?

Control








• You are not controlling things
well

• You have no self-control
• You are not managing well

Customers/clients
Time
Money
The Environment
The People
The Process
World-class status

The management
Image
Quality
Expectation
Intellectual capital
The crisis
Energy

• Profitability & Performance
9

Why is Control Critical to
Every Organization?

10

More Examples
• Setting minimum and maximum credits for
students

• A lack of effective control can
seriously damage an organization’s
health and threaten its future;
consider Enron’s shocking collapse
after being considered a model
organization.

• Setting-up motion detectors in an office
• Having a control room
• Stock-taking every month end/year etc.

• Financial Services Commission
• The Bureau of Standards
11

12

Managerial and Quality
Control

Jamaica’s efforts in trying to
control its debt
• Jamaica’s first experience with public debt
financing in the 1970s was caused by
a combination of bad policy choices and
external shocks that exposed our country
to structural vulnerability. We have been
trying to control the dollar, debts and
policies ever since. It is a matter of control.

• Control is a critical issue facing every
manager in every organization today
Quality control
Office productivity
Basic systems
• allocating financial resources,

Jamaica's debt, March 2008

• developing human resources,

Caribbean Policy Research Policy Institute (CaPRI)

• JDX

• analyzing financial performance, and evaluating
14
overall productivity

13

Managerial and Quality
Control requires

Examples

• Basic mechanisms for controlling organizations
• Basic structure & objectives of control process

• The real reason Honda, Toyota are more
reliable than American cars:
• William Edwards...
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