The other area of concern is the amount of support Dalman and Lei need from the managers. Communication is going to play a huge part in this success of this new e-customer order system. Without effective communication between Upper-Management, Middle-Management, Front-Line Workers, and the technology team this new program will fail for sure.
The following is the email I have created that I feel will not only explain the urgency to the managers but also properly prepare them for this technological advancement.
Dear Management Team,
We here at Sandwich Blitz, Inc. are faced with a number of problems. We have taken note of the negative feedback we have been receiving. We are fully aware of the increasing amount of orders being placed and how it is adversely affecting your work environment. We live in a world where technology abounds and we have not even begun to tap into the resources this incredible era has to offer. We have decided that it is time to change this. After a significant amount of careful consideration, we have decided to implement a new e-customer order input system. This new technology will not only relieve a great deal of stress currently present in our locations, but will also bring efficiency to our team. We feel that the implementation of this new system...