Unit 7 Assignment Interpersonal Communication Kaplan University

Topics: Employment, Nonverbal communication, Active listening Pages: 3 (861 words) Published: May 26, 2013
Unit 7 assignment
Claudia Garcia
From the interaction, does it seem to you that Alan is actively listening? Why or why not? From the interaction, it is obvious that Alan is not actively listening. First, he is not being mindful. According to Wood (2010), “mindfulness is being fully present in the moment”. In the interviews, Alan looks anxious to finish and seems to have many thing in his mind that do not allow him to be completely present. Second, he is not being person-centered (Wood, 2010). For example, when the second employee tells him about his son’s illness he is not able to practice dual perspective in order to understand how the employee feels and understand his concerns. Finally, he is not responding. According to Wood (2010) active listening includes showing nonverbal cues such as nodding, vocal sounds and eye contact. In his interviews, Alan does not show this nonverbal language, but he shows a rigid expression with his face and body. Describe how Alan’s opening comments in the video (his view of his job) affect his approach to the performance reviews. Since Alan does not like to conduct these interviews, he feels stressed and preoccupied. These emotions make that he approach his job with a negative attitude that he transmit to his employees during the interviews. Moreover, Alan has assumed that the employees do not value his job. This thought does not allow him to open his mind for active listening; on the contrary, he shows a defensive attitude toward his employees. Also, he is not able to listen to his employees’ personal issues because he feels awkward. He should consider personal issues as a big factor in job performance, when he does not listen to them; he does not understand the possible causes of bad job performance and the possible solution that he as a leader of his team should try to find for the benefit of the company. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain. Alan’s view of...
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