Unit 4222 - 301
Outcome 1
List the different reasons that people communicate. O1.1
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to share opinions, knowledge, feeling and emotions
Communication is essential to meet the needs of vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their families, and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. I attend a handover with my colleague at the beginning of each shift and also add note in client files after attending to an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Explain how communication affects relationships in the work setting. From your own experience describe two examples for each of the follow: O1.2
• How positive interactions have strengthened relationships in the work setting
• Negative interactions and the impact that these have had on relationships in the work setting
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they can create conflict. It is important that I show respect to those I work with. Individuals will expect my attention to be with them when carrying out my duties. If an individual asks me a question it is important to answer it otherwise they may feel they are not being taken seriously. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this manner others will have trust and confidence in me and my abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need.
Outcome 2
List the different reasons that people communicate. O1.1
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to share opinions, knowledge, feeling and emotions
Communication is essential to meet the needs of vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their families, and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. I attend a handover with my colleague at the beginning of each shift and also add note in client files after attending to an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Explain how communication affects relationships in the work setting. From your own experience describe two examples for each of the follow: O1.2
• How positive interactions have strengthened relationships in the work setting
• Negative interactions and the impact that these have had on relationships in the work setting
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they can create conflict. It is important that I show respect to those I work with. Individuals will expect my attention to be with them when carrying out my duties. If an individual asks me a question it is important to answer it otherwise they may feel they are not being taken seriously. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this manner others will have trust and confidence in me and my abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need.
Outcome 2