OUTCOME 3.1 Barriers to communication are things that interfere with a person’s ability to send, receive or understand a message. The most common barriers are : environmental factors (eg. noise or poor lighting,too hot or cold can cause discomfort),developmental stage( a patient’s developmental stage could limit their ability to communicate),sensory deprivation and disability (visual impairment,hearing,autism,down’s syndrome may limit the ability to communicate),language and cultural differences
OUTCOME 3.2 Barriers to communication can be overcome,or at least reduced by : Adapting the environment , eg. replacing poor light with a brighter one,reducing the noise from area , fitting electronic devices for hearing-impaired people. Adapting my approach to communication eg. making sure that my face can be seen clearly, facing both the te light and the person i’m talking with, making sure my mouth is visible when speaking,minimise background noise,use eyes, facial expression or gesture to communicate if necessary . Timing : speaking clearly and slowly,and repeating what i am saying can make communication more effective.Allow time for patient to understand your communication. Using support services and specialist devices. Learning a few words in patient’s language may be very helpful, or in other cases using hearing aids or text phones or electronic devices.
OUTCOME 3.3 We can check it the message has been received and understood correctly by using active listening which involves paying close attention to what the other person is saying, while also noticing their non-verbal communication. Also clarifying (repeating back) word or phrases of patients.
OUTCOME 3.4 I may be able to obtain support from my supervisor , senior care or manager , experienced colleagues , patient’s family , psychologist , language therapist.
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