Unit 301 Communication and Professional Relationships with Children, Young People and Adults

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Outcome 1
Explain the purpose and principles of effective communication and relationships in a diverse school Why do we communicate? How do we communicate? Two simple questions but many different answers of how and why we communicate with others and the effect it has when communicating with people. Depending on the age of who we are trying to communicate with whether a child or an adult, someone whose English is a second language, or someone who has a disability the way in which we communicate with them should not really be much of a difference, it is how we communicate with them which is the most important part. How we communicate with others in schools can be in many ways (as shown below)

Written None Verbal Communication (NVC) Letters, Session Plans Facial Expressions Feedback, Post it Notes Praise cards, Log books, Planners Journals Electronic Verbal Email, Text, Phone, Internet, VLE, Learning Platform All of the above are ways in which we all communicate with other people, but to communicate effectively we need to have a positive relationship with them. Once you have this relationship the communication between you will be a happy and comfortable one. How we build that relationship with them depends on their age (as shown below)

Eye to Eye Contact Politeness, Respect, Patience, Appropriate Language & Tone & Understanding, Speaking Clearly Listening to their Needs

Eye to Eye Contact, Politeness, Listening, Body Language, Respect, Keeping a Level Head, None argumentative, Tact

Building a positive relationship with children or young adults who are just starting school need to feel welcome and secure, it’s a huge step being away from parents and not knowing anyone in the classroom. Meeting the teachers and support members of staff will be daunting, making new friends and speaking to them will be even harder for some. Having a smile and being friendly to the children will make them feel less insecure. If it is possible to get to learn their names and faces before they enter the classroom will make them think you know who they are and made an effort to know them. Listening to what they have to say is also part of building a relationship with children and young adults, showing acknowledgement towards what they have to say shows to them that you are paying attention and what they are saying is valued. How we communicate with young children will be different to communicating with young adults and adults, the way in which we communicate with them will be friendly and formal but with a sense of humour that they know and understand. Although we are not able to show affection for young children showing a caring nature to them will enable them to communicate with you, tell you what they have been doing in various classes, what they are doing at the weekend and who their friends are. As they mature through their school years and become young adults the context of communication will alter to the understanding of their age, a formal approach still used in the classroom, but an informal approach can be used in the dining hall as not only are you able to communicate about the...
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