Unit 301
Unit 301: Principles of communication in adult social care
By Beata Wypart
1.1
- to build relationship
- to express needs
- to share ideas and information
-to socialise
- to ask questions
- to share experience
- to give and receive information and instructions
-to understand and to be understood
1.2
Communication in adult social care is essential and it is used to meet the needs of service users and built positive, honest and trustworthy relationship. It is a requirement of a support workers job role to positively communicate with all service users, their families, other member of staff and team leaders on a daily basis.
Effective communicating with support workers ensure effective team working and continuity of care for service users. Service users communicate to support workers their needs and wants and to ensure they are met. Support workers can discuss option and choices available to the service user to allow them to act in the service user’s best interest.
2.1
Consideration should be given to language, eye contact, tone voice, hand gesture, facial expression posture to understand how they feel about a particular issue.
Ensure that the appropriate level of language is used when speaking to service users to ensure they understand.
Apply the right degree of formality or informality.
Choose the correct communication method for the service user i.e. do not write a letter if the service user cannot read.
2.2
Communicating what you want to convey in least possible words. Effective communication must take the service user into consideration i.e. the service user view points, background, education level etc. An attempt should be made to envisage the service user, their requirements, emotions as well as problems. Words should be modified to suit service users needs while making the message complete.
2.3
It’s impossible to do without communication in health and social care settings. We have many reasons to communicate and it is essential that we communicate
By Beata Wypart
1.1
- to build relationship
- to express needs
- to share ideas and information
-to socialise
- to ask questions
- to share experience
- to give and receive information and instructions
-to understand and to be understood
1.2
Communication in adult social care is essential and it is used to meet the needs of service users and built positive, honest and trustworthy relationship. It is a requirement of a support workers job role to positively communicate with all service users, their families, other member of staff and team leaders on a daily basis.
Effective communicating with support workers ensure effective team working and continuity of care for service users. Service users communicate to support workers their needs and wants and to ensure they are met. Support workers can discuss option and choices available to the service user to allow them to act in the service user’s best interest.
2.1
Consideration should be given to language, eye contact, tone voice, hand gesture, facial expression posture to understand how they feel about a particular issue.
Ensure that the appropriate level of language is used when speaking to service users to ensure they understand.
Apply the right degree of formality or informality.
Choose the correct communication method for the service user i.e. do not write a letter if the service user cannot read.
2.2
Communicating what you want to convey in least possible words. Effective communication must take the service user into consideration i.e. the service user view points, background, education level etc. An attempt should be made to envisage the service user, their requirements, emotions as well as problems. Words should be modified to suit service users needs while making the message complete.
2.3
It’s impossible to do without communication in health and social care settings. We have many reasons to communicate and it is essential that we communicate