Principles of communication in adult social settings
TASK A Short Answer Questions
Ai Identify FOUR different reasons why people communicate.
4 MARKS 1)For a resident to express their feelings to you.
2)To pass on information to other staff members about a residents condition. 3)To order food at meal times.
4)To have a friendly chat and get to know a resident better.
Sharing decision making
Supporting people in different situations
Aii Describe TWO ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers’, colleagues and other practitioners.
4 MARKS With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be up to date, staff members will know where you are and if you need extra support with your work load. Individuals using the service and their carers
The residents in the home would feel safer and feel that they can trust the staff member with any problem. Carers would communicate more which then all residents’ individual need would be met. You would have more time to spend with each resident to get to know them and their families.
Service user – respect- stressful-rewarding.
Carer – trust also talk about the can or cannot do.
Good communication can -
improve partnership working, the gp, DN client will have confidence in the worker.
everyone knows what each other are doing. Whos done which task
Bad communication can -
lead to poor reputation for the care company
Poor service for the service user
Effective communication is important as it helps to pass clear, concise, informative and accurate information in order to decrease and eliminate the possibility of mistakes and risks to the people I am working with. Let alone, a carer did not pass the information of broken hoist and faulty sling. And later on another carer made an accident using it. It will create distrust and unfair relationship between team members for the lack of effective communication. Another way, a service user informed a carer about something in secret and request him to keep that secret. And carer exposed it to everyone. It will create disbelieve and break the relationship between service user and that carer
Aiii Using the table below, identify THREE ways of finding out he communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
9 MARKS 1) The resident would be the first way of finding out information if they have the capacity to identify their needs, this would be the most effective way to find out all the individual needs of the resident. 2) The resident’s family would be the second way of finding out information this would be effective if the resident does not have the capacity to inform us. But this all depends on the relationship between the resident and the family members. 3) The individual service plan would be the third way of finding out information this is only be effective if it is up dated often by the care managers
| HOW EFFECTIVE IS THIS METHOD?
| Face-to-face / Body language
Read care plan
| Care notes / Get to know a lot thus getting a clearer picture, well run
| Get more information / Your likes and dislikes. Shows professional
METHOD | HOW EFFECTIVE IS THIS METHOD? |
Asking/Observing theIndividual. | Asking/Observing is probably the best way of establishing the individual’s communication and language needs as this would immediately allow me to establish their usual language, if they are visually or hearing impaired...
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