Unit 201

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Outcome1 – Understand how to plan work and be accountable to others 1.1 – Outline guidelines, procedures codes of practice relevant to personal work There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms aswel as other procedures.

1.2 – Explain the purpose of planning work, and being accountable to others for own work Planning is fundamental to time management and involves organising and prioritising work, it better defines the course of action, it gives a rough estimate of the time required for any amount of work, a well thought out plan gives me a clear idea about what is to be done throughout the day, planning helps avoid duplication of labour, it allows you to manage your time effectively to meet objectives and deadlines, it can also allow you to check that the resources you require are available and suitable for my use and others and everything must be made a bit easier if I establish exactly what I am supposed to be doing and to what standard within a time limit.

1.3 – Explain the purpose and benefits of agreeing realistic targets for work Let’s say you have a project and a deadline. You need to make sure that deadline is fair and be honest about how much work you can handle. When speaking to a senior employee you will gain respect by being straight about how much you can do. If you set too easy a target for yourself you won’t be pushed to improve yourself and it will be clear to your senior employee or your employer. If you make it impossible to reach they will be unimpressed by your inability to work out how long you need and missing the deadline setting targets is part of planning so the more accurately you can stick a plan usually the more likely you are to succeed.

1.4 – Explain how to agree realistic targets
It is important to set realistic targets because your employer/employees doesn’t want you slacking off, and you don’t want to be overworked, sit and talk with your employer/employees comprimise a set of work targets which is fair for you both.

1.5 Describe ways of planning work to meet agreed deadline The first thing to do is to prioritise my work. That is, place the most important job at the top; the least, at the bottom. When judging priorities you need to do several things 1) You need to determine what is required. This is the number of jobs that needs to be done. 2) You need to figure out what is required. You need to ask yourself “What must I do that nobody can or should do for me? If you’re doing something that’s not necessary, eliminate it. If you’re doing something that’s necessary but is not required of you personally, you need to delegate it. 3) If someone can do a certain job better than anyone else, delegate the job to that person.

1.6 Explain the purpose of keeping other people informed about progress It is important to keep others informed about progress, so that other people can plan and prioritise their workloads around me. If a colleague is relying on a piece of work from me to complete their own tasks then it is important to keep colleagues informed of where I am. By doing this I can also gain information on timescales, when this work needs to be completed. If I am unable to complete something by the time requested then other colleagues will have to re-prioritise their own workloads to fit around me and by keeping colleagues informed of my progress I can show that I am on track with my workloads.

1.7 Explain the purpose and benefits of letting other people know work plans need to be changed Aside from common courtesy, it is possible that separate activities or further work may...
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