Unit 2 Communication Hsc

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PM1/M1: Identify different forms of communication that are used in various contexts Communication is sending, giving, or exchanging information and ideas, which is often expressed nonverbally and verbally. Both non-verbal and verbal communication is both used on a daily basis. You have different contexts of communication, each one of them have their or purposes for example a one-to-one conversation is mostly held to communicate and discus something privately such as (doctor’s appointment, results of any kind of test or exam, and personal issues) it also can be done by use the internet (email, MSN, Yahoo Messenger and Skype) or by the use of the telephone. A group discussion for example (business meetings, family meetings, giving rules and regulations to staff and service users, with colleagues and with friends/peers) is held to exchange information and get points of views from other people’s perspective. It can also helps you with getting more knowledge and clarify the things that you wasn’t too keen about on the subject of discussion beforehand. Formal communication is the use of correct grammar, vocabulary and spelling in verbal (interview, one-to-one’s and a meeting) or non- verbal (letter, invitations and email). It’s important to speak formally to the service users, colleagues and managers as it shows that you have respect for them, that you’re professional and have a good personality. Informal communication is when people do not use the rules of language and may use slang in conversation. It would be more likely for you to use informal communication when you see a friend and you are having a chat. It would also be informal like chatting on MSN or Facebook (the use of not colloquial abbreviations such as BRB: be right back, LOL: Laughing out loud and IDK: I don’t know). Non-verbal communication is the act of speaking without using words. Examples of this include, body language (arms crossed, head tilt forward, sitting upright giving someone your full attention) facial expressions (smiling, frowning, raising, being confused, and angry) and the impression you give to others with your appearance (dress code, body image and hygiene) Verbal communication is the act of speaking by using words. For example using different forms of language (writing, voice, sign language). This form of communication can be taken for granted, such as saying regretful things and opening your mouth before thinking about what you are saying. Tone of your voice can be expressed and taken the wrong way. For instance, if you are saying one thing, but your tone of voice is saying another, then that reflects how you are truly feeling without speaking a word about it (yelling and crying while saying you’re okay) Your posture can often be misconceived or taken the wrong way without your own notice, for example: a positive body posture, (straight back, shoulders back, chest out, head high and chin up) gives and shows a positive attitude and you tend to come across as happy, confident and friendly person. A negative posture (curved back, tilted head, fists clenched, head bend, imbalanced posture etc.) can come across as having low self-esteem and being unsocial that can lead to having an impact on your social life and will eventually bring down your confidence level , positivity, attitude and self-image. Alternative forms of communication are the different ways to communicate in addition to, or in replacement of, speech or writing. People who have an hearing-impairment or have hearing difficulties that leads them to wear hearing aids use : sign language (using gestures, facial expression, and body language) lip reading (the movements of the lips, the tongue, the bottom jaw, the eyes, the eyebrows, the facial expression and gesture) makaton (specially designed to help children and adults who may have communication and learning difficulties to better...
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