RECEPTIONIST ROLE/POSITIVE IMAGE
What Emergency procedures are carried at the reception?
A building's reception desk is the information hub to all of its operations. It is not only a place to check in for your appointment, but can become vital in an emergency. During an emergency, the receptionist receives pertinent information about the situation, and then disseminates that information to its proper recipient, bringing about a swift and proper conclusion to the incident. Immediately open up your emergency procedures manual to the appropriate section, and reference it any time you are not completely sure of what to do. Follow your written procedures in the order they appear and try and stay calm. This will help reduce the chances of any errors on your part. Continue monitoring ingress and egress to your property, allowing for better access control during the emergency. This can be done through watching video-monitored entry points, as well as checking individuals for proper ID upon their entry and exit. Stay current on your visitor log book, checking individuals in and out as need be. Pay attention to your immediate reception area, looking for any suspicious persons or items. Report anything out of the ordinary immediately. When police and fire officials arrive, assist them by having an escort waiting at your desk to direct them to the emergency scene. If an escort is not available, make sure you give them a simplified map for directions. Be prepared to assist authorities with evacuation procedures if necessary.
After the incident, make sure you complete all necessary report documentation. This will help the company with liability issues and to improve on future emergency procedures.
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