Unit 1 Promote Communication in Health, Social Care or Childrens and Young Peoples Settings
Unit 1: promoting communication in health, social care or children’s and young people’s settings.
1.1 Identify the different reasons people communicate.
As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.
People communicate to:
➢ express needs and wishes ➢ Share ideas, information and knowledge ➢ reassurance ➢ express feelings or concerns ➢ establish and maintain relationships and form trusts ➢ ask and answer questions ➢ share experiences ➢ give encouragement ➢ show people they are valued ➢ give and receive information ➢ promote and enable someone or something ➢ understand and be understood ➢ write in care plans, diaries, communications books and update information ➢ show express and show empathy ➢ express approval or disapproval ➢ speak on the telephone ➢ welcome visitors into the care home ➢ Communicate with GP’s, chiropodists, district nurses, occupational therapists, social workers ➢ make contact with others
For all health & safety issues are recognized and reported. All staff attend handovers and pass on information both in writing in communication books and care plans and verbally in handovers and when needed. To complete accident and incident forms and referrals .Keep Managers and work colleagues informed of current situations. Individuals to communicate with carers to express their needs and preferences and we ensure that they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. We need to share information correctly, otherwise we find ourselves in situations where an instruction can be lost or that we have not pay attention.
1.2 Explain how communication affects relationships in the work
1.1 Identify the different reasons people communicate.
As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.
People communicate to:
➢ express needs and wishes ➢ Share ideas, information and knowledge ➢ reassurance ➢ express feelings or concerns ➢ establish and maintain relationships and form trusts ➢ ask and answer questions ➢ share experiences ➢ give encouragement ➢ show people they are valued ➢ give and receive information ➢ promote and enable someone or something ➢ understand and be understood ➢ write in care plans, diaries, communications books and update information ➢ show express and show empathy ➢ express approval or disapproval ➢ speak on the telephone ➢ welcome visitors into the care home ➢ Communicate with GP’s, chiropodists, district nurses, occupational therapists, social workers ➢ make contact with others
For all health & safety issues are recognized and reported. All staff attend handovers and pass on information both in writing in communication books and care plans and verbally in handovers and when needed. To complete accident and incident forms and referrals .Keep Managers and work colleagues informed of current situations. Individuals to communicate with carers to express their needs and preferences and we ensure that they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. We need to share information correctly, otherwise we find ourselves in situations where an instruction can be lost or that we have not pay attention.
1.2 Explain how communication affects relationships in the work