1.1 Identify the different reasons people communicate.
As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.
People communicate to:
➢ express needs and wishes
➢ Share ideas, information and knowledge
➢ express feelings or concerns
➢ establish and maintain relationships and form trusts ➢ ask and answer questions
➢ share experiences
➢ give encouragement
➢ show people they are valued
➢ give and receive information
➢ promote and enable someone or something
➢ understand and be understood
➢ write in care plans, diaries, communications books and update information ➢ show express and show empathy
➢ express approval or disapproval
➢ speak on the telephone
➢ welcome visitors into the care home
➢ Communicate with GP’s, chiropodists, district nurses, occupational therapists, social workers ➢ make contact with others
For all health & safety issues are recognized and reported. All staff attend handovers and pass on information both in writing in communication books and care plans and verbally in handovers and when needed. To complete accident and incident forms and referrals .Keep Managers and work colleagues informed of current situations. Individuals to communicate with carers to express their needs and preferences and we ensure that they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. We need to share information correctly, otherwise we find ourselves in situations where an instruction can be lost or that we have not pay attention.
1.2Explain how communication affects relationships in the work setting.
Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisor and also the residents and residents. Effective communication is a two-way process. The person communicating must send a clear message to the responding personnel. The message must be understood correctly to have a response. Communication can be in the way of telephone, written notes, and vocal. Communication is very important in the work setting. Effective communication is needed to develop relationships within a work setting which helps maintain a positive working environment that will benefit staff, residents, resident’s family and friends and professionals. When working as part of a team you will need to have good communication so you will need to be able to get on with other members of staff and support help support one another. Positive work relationships lead to a pleasant, comfortable atmosphere in the working environment. Therefore it is good for staff and residents as bonds may be formed. At work I must use the appropriate language; therefore I should not use slang as many residents may not know what I am saying. However, many of the residents at my work place have lived around the Kirkby in Ashfield area majority of their life, therefore the occasional slang word is okay. Such as ‘ayup duck’ y’all right’ as every town has a distinctive slang.
When positive relationships are formed it is easier for colleagues to give and receive trust, support, help, advice, information and encouragement. Any problems that may occur between colleagues can be positively approached and resolved, it is more likely that skills and knowledge’s will be shared. Good teamwork depends on good communication.
2.2Describe the factors to consider when promoting effective communication.
Body language is important, therefore folded arms can indicate that you are being defensive or not open to suggestions, whereas slouching, hands on hips,...