Unit 1 - P1 Health and Social Care Level 3

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Welcome To Sailson Care Home

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Welcome to Sailson Care Home!
At our care home we provide and assist our residents with all the support and care alongside the company and security they need, to help the residents live their lives to the fullest. The Sailson care home is run by the Sailson Charity that specialises in the care of elderly people. It is a friendly and relaxed home set in the country grounds of Everest hills looking over large valleys and the local village. At Sailson we as carers want to provide our best efforts to attend to everybody’s needs and we aim to: ·Help our residents with any choices and decisions they need to make without making the decision for them. ·Always make sure our residents feel socially included.

·To maintain each residents safety.
·To provide an excellent quality of care.
·To support the friends and family of the resident.
·To attend to the needs of the resident.
Sailson Care Home has been built to provide easy access for all residents and carers. We hold 30 large bedrooms which have all been professionally decorated. The rooms all have good washing facilities including: toilet and bath. Our 30 rooms are split up into flats so carers have easy access to the residents in case of emergency and it is just easier for the residents to get around. At the main entrance of the building there is the main lounge which is generally used for gatherings, social activities, entertainment and meetings. We at Sailson care home like to ensure that our staffs happily devoted to meet the emotional, physical and social needs of the service users. At our care home we like to make sure staff are able to communicate with our residents in the most effective way suitable for you. This is so we are able to understand each other.

Communication
We as people need to communicate with others because we need to get points, views and feelings across either verbally or non-verbally, whether talking to someone and having a conversation or using your body language. You don’t need to speak to someone to communicate for instance a child may not know how to express there feelings vocally so they may draw a picture of how they feel as a way of communicating as pictures tell a huge story. Communication helps people feel invulnerable; it makes people feel more comfortable about building relationships with people and improves a persons’ self esteem. People who don’t involve themselves in much communication can make a person feel unsafe, unvalued and will have no self esteem. We communicate with service users and colleagues is many ways. When people communicate with others, they communicate with the person according to their individual ability and needs. There are many ways you can communicate with a person; this can be through sign language, facial expressions, body language, ‘Makaton‘ which is a type of communication that is used for people who cannot communicate verbally, so they have to communicate via the use of symbols and signs and more. When we communicate with people interpersonally it is not always what we say, but how we say it. People with learning disabilities such as ‘Autism’ fail to understand and recognize facial expressions so when they have conversations with people they listen to the tone of the person’s voice and the other body language the person may be using. Assertiveness

You need to be assertive when talking to a client, this so you don’t miss out on anything important the service user may be saying to you that you will need to record. Assertiveness helps you to get what you want and need, so we don’t feel the need to do things you don’t want to do and that you are not walked over by others. Being assertive also helps you not to confuse others when trying you get point across and that you are able to make our intentions clear.

Communication is a way of sharing information verbally, non-verbally and through behaviour. They’re three types of...
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