Unit 1 Business Admin Nvq Level 2

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Unit 1: Manage Own Performance in a Business Environment

The purpose of guidelines and procedures is so that you know what has to be done and how it has to be done. Therefore there is less chance of making mistakes. For example at Shevington High School there are rules and guidelines for the daily and weekly banking. (See attached document) The purpose of codes of practice is to establish clear and mutual expectations. This helps to minimise the risks and problems of personal difficulties, problems with supervision or bad performance.

Planning work can therefore be a vital part of your job. By making a plan you can consider all the tasks that need completing, make a rough estimate of how much time each of the tasks will take to complete, work out which tasks need completing before others, and what resources or help you will need to complete the task. By taking time to plan out your work may actually improve your productivity and efficiency levels, with this you can also monitor your own progress. For example when I arrive at work, I check my emails, get the money out of the safe and then Julia; the finance manager will delegate jobs for me to get on with. I would then make a to do list so that I do not forget what has been asked of me. I will make a list in order of importance. However have to ensure that I allow time for any unexpected tasks as the finance office can get very busy with staff coming in to ask questions, or parents phoning up to find out information.

Your job description will set out all of the things that you are responsible or accountable for. For example at Shevington High School I am responsible for the daily banking, processing invoices and orders and filing. I am directly accountable to the finance manager for making sure these tasks are completed on time and without errors. 1.3 Targets must be realistic so that the employee has a good chance of reaching them. This lets him feel good about himself and allows him to work without stress. If the targets are set too high, the employee will always be under pressure to do the impossible, will feel as though he has failed and has dissatisfied the boss. A realistic target is a target which you should be able to attain with the realistically expected effort on your part. It should not be set at a level, which it is impossible to attain, but set at a level, which requires some extension of your current level of effort. It is important because your employer doesn't want you slacking off, and you don't want to be overworked, talk with your employer compromise a set of work targets which is fair for you both

You need to make sure that deadline is fair and be honest about how much work you can handle. When speaking to a senior employee you will gain respect by being straight about how much you can do. If you set too easy a target for yourself you won't be pushed to improve yourself and it will be clear to your senior employee or your employer. If you make it impossible to reach they will be unimpressed by your inability to work out how long you need and missing the deadline. Setting targets is part of planning so the more accurately you can stick a plan usually the more likely you are to succeed.

Planning work to meet agreed deadlines is very important in the workplace. Firstly you should prioritise your work with the most important to be done first. To do this you should need to find out what is required and how many jobs there are to be done. Secondly a way of planning work could be to make an actual plan and give you a timescale of which tasks should be completed by.

It is important to keep other people informed about progress to avoid duplication of effort. It also motivates them and helps them develop targets. Informing each other about progress helps to know who to go in case one is stuck. It is important to keep others informed about progress because they can understand information concerning their participation and how they should...
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