1. What do customers appreciate? What do companies aim to provide? Complete the customer-friendly adjectives below:
1. F _ S _service
2. E _ S _payment conditions
3. G _ N _ R _ U_discounts
4. F _ I _ N _ L _sales staff
5. H _ L _ F _ L answers
6. E _ T _ Aperformance
7. R _ P _ Dresponse
8. C _ N _ I _ T _ N _quality
9. C _ M _ E _ I _ I _ Eprices
10. A _ S _ L _ T _guarantees
11. L _ N _ - L _ S _ I _ Gproducts
12. C _ E _ Rinstructions
13. F _ E _delivery
14. C _ E _ Pinsurance
15. T _ T _ Lefficiency
16. O _ E _dialogue
17. P _ R _ O _ A _treatment
18. U _ - T _ - D _ T _information
The sentences below are extracts from a newspaper report on economic performance. Choose the correct explanation for the words in italics from a), b) or c)
1. Retail sales continued to grow in March, confirming the trend begun in the pre-Christmas boom, according to Paul Figg, of IMA Consultation. a) sales in the shopsb) sales of clothesc) factory prices
2. Consumer demand will help economic growth, forecast at 4% for the year. a) price risesb) jobsc) total national income
3. Manufacturing output is lower and exports have almost halved. a) building new factoriesb) industrial productionc) employment in factories
4. There is a problem of excessive stock levels which means there are no new jobs. a) goods waiting to be soldb) strikesc) high prices
5. Uncertainty in the industrial job market is creating a lack of consumer confidence. a) employment in manufacturingb) spending in the shops c) feel-good factor in ordinary people
Key words in talking about company relationships
Match each of the words or phrases on the left to an appropriate definition (a-l) .
1. bida) a proportion of the total share capital of a company.
2. buyoutb) buying a majority of the shares in a company, and so winning control over the company.
3. competitorc) joining together of the stock of two companies, so they become part of the same company
4. divestitured) the total equity capital of a company, held by shareholders in the form of shares
5. flotatione) an offer to buy part of the share capital of a company.
6. joint venturef) a company which owns more than 50% of the shares in another company
7. mergerg) the relationships between two companies, both owned by the same parent company
8. parent companyh) selling equity capital in a company, and so ending ownership of the company
9. stakei) a situation where workers or management buy all the equity (or more than 50%), or buy other assets, and so gain control of a business
10. sister companyj) a business which is trying to sell in the same market as another business.
11. stockk) an offer of sale to private investors of shares in a company backed by a prospectus on the stock exchange
12. take-overl) a temporary arrangement where two companies work...