Unit 1

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Communication is the act of transferring information from one place to another. There is many reason people communicate, e.g.:
- to express needs
- to share ideas and information
- to reassure, give encouragement
- to express feelings, emotions
- to build relationships
- to socialize
- to ask questions
- to share experiences and knowledge.
Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. At work place we use different ways to communicate:

- verbal communication: face-to-face or telephone, e.g. handover, passing information’s to other member of staff about patients condition, receiving or giving information’s from other departments. - non-verbal communication: body language and gestures.

- written communication: letters, emails, magazines.

Communication is a fundamental relationship-building skill in the workplace. Trust and understanding between people makes it easier to get things done. If at work are god relationships then work becomes easier, people co-operate, trust each other and work together effectively. Important is t respect and value everyone’s contribution, share knowledge when it can help others and learn from the skills of colleagues. Always ask question if we do not understand. As well in effective working relationship we should keep to any agreements made with others, o on the time on the duty and meetings, fairly share of the workload. When we communicating with others the massage needs to be clear and said in clear way. Effective communication requires also the ability to understand our own and other people’s non-verbal behaviour. Here some of the examples: - our face can send us message, e.g. when person is sad, they may look down, there may be tension in the face and mouth will be closed, - eyes e.g. our pupils became bigger when we are excited,

- posture and body movement, e.g. leaning forward shows interest or sympathy, - tone of voice; calm, slow with varying tone may send message of being friendly - gestures, e.g. thumbs up, meaning good news,

- touch, by touching another person can send a message as care, attention etc. - personal space, it is important to respect someone’s personal space otherwise the person may feel uncomfortable.

3.1
Each person communicates slightly differently according to their different background and experience. Cultural difference, family values, practice or religion have a bearing on how a person communicates and understands the communication of others. For example people from another country may speak more formally, others informally. So when we speak to people we must be aware not to ob too familiar or we must not to appear to ‘cold’. Everyone has unique personality. Some of us are quiet and reserved, another very easygoing. This will affect the way we communicate and respond to communication. Another important things is level of confidence. Sometimes person has had bad previous experience of communication such as being misunderstood or laughed at their accent. This will affect the way of communication. Literacy and numeracy skills are affecting communication. Different level in reading, writing and speaking requires level of communication that people can cope with. Learning disabilities generally limit the ability of the person to understand and process information. 3.2

There are many barriers t hat can affect communication, e.g: - language (different language or someone who can not speak well), - different style of speech,
- cultural differences,
- inappropriate method,
- hearing or visual difficulties,
- learning disability, difficulties understanding,
- physical illness or disability,
- distress
- dementia or confusion,
- lack of time
- physical and environmental barriers.
3.3
The ways to overcome barriers to communicate.
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