Understanding the Development Strategy of a Five Star Hotel

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“Reflecting on My Group”

Yuvakumar Naga Sindhura

The purpose of this essay is to understand the development of strategy for a five star resort hotel. The process of development within the team and the understanding of the conflicting ideas. The strategy was meant to be developed for a fictitious resort hotel which consists of 150 rooms, with no specific location. A group consists of two or more individuals who work and interact with each other to achieve a common goal (Bartol, Tein, Mathews, & Martin, 2005). I worked with Ehsan, Armeen, in order to brainstorm and discuss possible strategies that could be possibly developed for the upcoming resort hotel. As a group we were unproductive as my members were unable to move without a location in mind and hence stagnated in formulating a strategy, which proved to be a major issue. Hence leading Inkpen (1996) (as cited in Bauerschmidt, 1996) to demonstate the presence in the absence of strategy. Mintzberg (1973) as cited in (Selveg, 1987) focuses mainly on the purpose of the decisions, who is involved in making them, how preferences are evaluated, and types of environments ideal for the mode. Therefore Mintzberg thus laid prominence on the process by which strategies surface, rather than on their content. But a personal strategy has been developed providing a direction for growth and success. My personal strategy formulated is an all-season resort destination of choice for visitors and residents, specializing in world-class alpine skiing and recreation facilities with a local historic and cultural focus, nestled amongst pristine forest terrain and rugged mountain ranges. This essay discusses and reflects upon our collective involvement and the processes and stages that we progressed. In this essay we shall explore Tuckmans(1965) stages of group development (forming, storming, norming, performing and adjourning), also defining the inputs, practices, processes and outcomes of working together in a group, along with the explanation and application of group cohesiveness, relevant member roles and leadership values which were supposed to be apparent within my group but lacked as everyone had opinions to what the leader had to say. As group members begin carrying out tasks and activities, eventually a team is evolved. Teams go through five stages of development as identified by Tuckman (1965), as cited in (Miller, 2003). Mostly all our meeting were held in class, our group had five undeceive individuals who only spent time discussing and brainstorming on what should be done first like the strategy, mission, vision or the values, rather than making a beginning. Therefore no progress was seen, even though worksheets were given during every class to guide us accordingly. Strategy was anticipated but was not fully present in the conflict of making one and it is believed that in this process the notion of strategies are in transition (Bauerschmidt, 1996). Therefore identifying group tasks and goals and building relations with each other was minimal. Tuckman(1965), as cited in (Miller, 2003) states that during this stage it is important that team members learn about each other, recognise the attitudes of other members and establish the goals and purpose of the group. During the regular interactions in the group meeting, we developed a positive relationship with each other, which is one of the key points suggested by (Tiosvold, Hui, Ding, & Hu, 2003) who supports the traditional idea that relationships are crucial for effective team performance. As a group we had different attitudes, values and cultural backgrounds, which could have thought to cause conflict within the team, but indecision was the highlight throughout, as some others in the group were skeptical of whether they were going the right direction, hence their opinions were not voiced and ideas were not shared both ways. It...
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