Understanding Organisations and the Role of Hr

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Information Sheet

Main Products and Services of the Organisation

East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care and patient transport services for 4.8 million people within the six counties of Derbyshire, Leicestershire, Rutland, Lincolnshire, Northamptonshire and Nottinghamshire. Main Customers

Our main customers are members of the public calling 999 emergency services. In addition we have a Patient Transport Service (PTS) who undertake journeys to and from routine health appointments.

Purpose and Goals of the Organisation

All NHS ambulance services must respond to 75% of Category A emergency calls (the most serious and life threatening) within 8 minutes. Within 19 minutes 95% of all Category B calls must be responded to. Category A calls can include patients having a heart attack, experiencing severe breathing difficulties, or serious road accident victims. We also monitor our performance in dealing with Category B calls (serious but not immediately life threatening) and Category C (minor ailments and injuries that often do not result in hospital treatment).

Our three key finance targets are to:

- Break even in the year;
- Achieve a 3.5% Return on Capital;
- Comply with the External Financing Limit

Analysis of a Minimum of Four External Factors and their Impact on the Business Activities of the Organisation

As the Trust sits within the public sector, funding is the most important external factor affecting the service. T he Trust is largely dependent upon external funding allocated by performance-based targets as well as contracted services ( Report, 2009 – 2010). This means that the service provided needs to be effective and efficient in order to deliver and respond to the needs of these external agencies. Political change within the service is strategically led by the Government and Department of Health. The most important...
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