Understanding Organisations and the Role of Human Resources – 3hrc (Hr)

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UNDERSTANDING ORGANISATIONS AND THE ROLE OF HUMAN RESOURCES – 3HRC (HR)

Understanding Organisations and the Role of Human Resources 3HRC (HR)

I have been asked to prepare a briefing note for a new employee who will be joining the company soon as a line manager. Below is information which will give this new starter a more in depth look of the organisation, what we do and how we operate.

The Services Homes For You Offers and its Main Customers
Homes For You is a not-for-profit Housing Association based in Worcester. We are the largest Registered Social Landlord in the Borough and we own and maintain 8,000 homes. The service we provide is to offer rented accommodation in the form of flats, houses and bungalows as well as various “supported housing” schemes including two shelters for people facing homelessness and various retirement living projects. Our primary service is to provide tenants with affordable, safe and well maintained homes. Our main customers are our existing tenants and potential tenants.

Purposes and Goals of Homes For You
Our Mission
Providing homes For You That You Will Love

External Factors and Their Impact on Homes For You
The company recently took a PESTEL analysis to identify possible external factors which may have an impact on us and our activities as a company. We identified the four following factors: Benefit and Welfare Reform- This is a political factor which is almost certain to impact on Homes For You . The government has re-assessed how certain benefits should be paid, and one is these is Housing benefits. Currently if a tenant is eligible for housing benefits then the money for their rent is paid directly from the local authority straight to us. This in effect guarantees us the rent each month. However benefits in the future (possibly from as early as 2014) will be paid directly to our tenants. It will then be there responsibility to budget accordingly and arrange payment to Homes For You themselves. Unfortunately this may lead to missed/ late payments and ultimately result in a decrease in our income. In order to overcome this we need to put in place new procedures for example our rents and payments team will need further training in following procedure for late and missed payments, we need to give our tenants extra information about payment methods and we could look at the possibility of our Supporting Communities running budget management workshops for our tenants to attend. Multi- Cultural Community- This is a social factor which already effects how Homes For You runs and looks set to increase. As our homes are based in the Worcester area, which is a multicultural society, a large percentage of our tenants are not British, this means we need to ensure our support and information is available to all. For example we will continue our Joined language line (an international translation service) and, upon request, we will make sure we can continue to provide information in different languages. Economic Climate in the North West - This is an economic factor which is currently having an impact on Homes For You . As Britain’s economy continues to struggle more and more businesses suffer. This is particularly apparent in the Midlands of. As business suffer this often leads to them either closing down or downsizing resulting in more and people facing redundancy and unemployment. In North West of England unemployment figures have once again rose (Satistics collected at the end of May showed that unemployment rose again in the North West, the number out of work rose by 6,000 to 331,000.) This means that people and families who previously did not need social housing are now facing housing need (Loss of employment results in decreased income and people cannot always maintain rent/ mortgage costs that were once affordable) this has caused an increase in enquiries and potential tenants. To cope with this rise we have had to put in procedures to...
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