Types Of Communication

Topics: Communication, Writing, Nonverbal communication Pages: 16 (455 words) Published: March 9, 2015
TYPES OF COMMUNICATION

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

What is communication ?
 Derived from the Greek word
“communicare” or “communico” which
means “to share”.
 Community implies a group of people
living in one place.
 Languages are the codes of
communications.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Types of communication.
communication

verbal

Formal

Non-verbal

Informal

Kinesic

Downward

Lateral

Upward

Diagonal

Grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Non-verbal communication
 Through signs &
symbols.
 Non-verbal can go
without verbal
communication.
 Verbal can’t go
without non-verbal
communication.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Verbal communication.
 Two types of verbal communication.
 (1) formal
communication.
(2) informal
communication.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Formal communication
 We use this type of communication
in offices and social gathering.
 Two types of formal communication.
 (1) Downward
(2) Upward

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

(1) Downward communication
 Higher designation
to lower designation.
 Ex. Boss ordered his
worker.
 Here effect of this
type of
communication is
very much than
upward
communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

(2) Upward communication.
 Lower designation to
higher designation.
 Ex. Worker request
to his boss.
 Here the effect of
communication is less
than downward
communication.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Vertical & Horizontal
Communication

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Informal communication.
 We use this type of communication with
our family or friends.
 Three types of informal communication.
 (1) lateral
 (2) diagonal
 (3) grapevine

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Lateral communication.
 Found among members working at the
same level.
 Ex. Peer group.
 Most effective form of communication.
 Barrier of subordinates or boss is not
present here.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Lateral Communication

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Diagonal communication.
 The path is mixture of
vertical and horizontal
movement.
 In large communications
various departments need
communication support
from each other.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Grapevine communication.
 Also called as “backbiting” or
“backstabbing”.
 A backstabber is a colleague or an
employee who acts like a friend in public
but badmouth you in private.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

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