Travel and Tourism

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NATIONAL DIPLOMA LEVEL 3 Travel & Tourism a
2010/11

Student name:|
Unit/Module: Unit 9|
Assignment Title: Retail Travel Operations|
Lecturer: Emma-Jayne Smith|
Date Issued: 09/01/13|
Final Grade Awarded| DEADLINES|
PASS| MERIT| DISTINCTION| Assignment 1 (P1/P2/M1/M2 & D1)Assignment 2 (P3/M3/D2)Assignment 3(P4 & P5)The unit Final work| 08/02/1308/03/1328/03/13| Lecturer to circle and initial| | |

Grading Criteria| Met| Grading Criteria| Met| Grading Criteria| Met| Grading Criteria| Met| P1| | P2| | P3| | P4| |
P5| | M1| | M2| | M3| |
| | D1| | | | D2| |
Outcomes covered: On completion of this unit a learner should: * Know the retail travel environment * Know retail travel operational practices * Understand how retail travel organisations seek to gain competitive advantage * Be able to select, cost and provide information for leisure holidays to meet the needs of customers | Final Feedback to student:|

Student’s comments:|
Targets for the next assignment:| Self assessed targets:|

I confirm that the attached assignment is my own work.

Student signature: ______________________________Date: ________________

Lecturer signature: _____________________________ Date: ________________

Internal Verifier signature: _______________________ Date: ________________

Unit 9: Retail Travel Operations Student Name:

Unit Grade:|
Assessor: Emma-Jayne Smith| Signature:| Date:|
Internal verifier:| Signature:| Date:|

Feedback Summary

GC| To achieve the criteria evidence must show the student is able to: | Achieved(Y/N)| Assessor feedback and action(s) required| P1| Describe the retail environment| | |
P2| Describe retail travel operational practices| | |
P3| Explain how different retail travel organisations use techniques to seek to gain competitive advantage| | | P4| Use appropriate resources to select, cost and provide information on package holidays that meet specific customer needs| | | P5| Use appropriate resources to select, cost and provide information on tailor-made holidays that meet specific customer needs| | | M1| Explain the importance of links and relationships within the retail travel environment| | | M2| Compare the effectiveness of the operational practices of two retail agents| | | M3| Compare the effectiveness of the techniques used by two retail agents to gain a competitive advantage| | | D1| Analyse how the use of technology has impacted on the retail travel environment and retail operational practices| | | D2| Recommend the use of alternative techniques to gain further competitive advantage for two retail travel agents| | |

Unit Grade:|
Assessor: Emma-Jayne Smith| Signature:| Date:|
Internal verifier:| Signature:| Date:|

Assignment 1: (P1, P2, M1, M2 & D1)

Scenario
You are opening up your own retail agency and need to demonstrate to the bank manager your knowledge of the retail environment and the operational practices to secure a loan.

Task 1(provides evidence for P1)

Write a report describing the retail travel environment, you must include: 1. Retail agencies: (describe and give examples)
* Independents
* Multiples
* E-agents
* Home-workers
* Call centres
* Holiday hypermarkets
* Miniples
* Consortia e.g. Worldchoice
2. Products and services: (describe and give examples)
* Traditional package holidays
* Tailor-made and dynamic holidays
* Ancillary sales
* Scheduled flights
* Charter flights
* accommodation
3. Links with:
* Accommodation providers
* Tour operators
* Transport providers
* Ancillary provider, e.g. insurance, car hire
4. Relationships
*...
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