September 11, 2001]-\\\\\\\\\\\\\\. Lida just woke up and is pouring herself a cup of coffee. She turns on the TV and she can‘t believe what she is seeing. Two airplanes hit world trade centers. She reads underneath American Airlines flight 11 and United Airlines flight 175. Bob, her husband is somewhere on the east cost this week and she remembers he never email her his flight itinerary. Linda tries his cell phone and it goes straight into his voice mail. She quickly calls his secretary, but since Bob booked this on expedia.com and never shared it with her either, she has no idea where he is. Calling expedia did not help either, after she spend 1 hour on hold, they were unable to help her because the privacy act they can’t give out information about their clients. If Bob had booked his flight with a travel agent, his wife would be informed after only 10 seconds of panic that her husband was in Boston and was heading to New York the next day. Bob and Linda are my friends from San Francisco and it took her 5 hours to talk to her husband, because he was in meetings and was certain that he emailed her the copy of his itinerary.
According to Cnn.com approximately 260000 people are in the air at any given point. While booking online might be faster and more convenient then booking with a travel agent it is not always cheaper and when it gets complicated, travel agents knowledge and expertise is crucial to you, especially if are a frequent traveler.
Let me explain to you what extra services do travel agencies offer, the advantage of booking with a knowledgeable travel agent and how much it actually does cost you, the consumer.
Travel agent can arrange all types of domestic and international travel, hotel and resort reservations, ground transportation, car rental and tour packages. They can provide assistance with travel insurance, passport and visa applications. Services are tailored to meet business and vacations needs, personal interests and budget. They...