CHAPTER – I
1.1 GENERAL INTRODUCTION
At the outset, the study has a focused approach on identifying the Training Needs (TN) of the employees in RELIANCE COMMUNICATIONS. There are many methods in identifying the Training Needs of the employees. One such method is the assessment of Training needs (TN) or Training Need Assessment (TNA). Training more over heighten the morale of the employees, for its helps in reducing dissatisfaction, complaints, grievances and absenteeism, reduce of turnover. Further, trained employees make a better and economical use of material and equipment, therefore wastage and the other needs for constant suspension is reduced. The training of employees would be clear from the observation made by the different authorities.
* To increase productivity
* To improve Quality
* To help a company fulfill its future personnel needs
* Improve Healthy and safe.
Training is the corner stone of management. The training that involves understanding complex problems and discovering new alternative solution can be achieved best when the environment is relaxed and free of anxiety and the trainees are not under any immediate pressure to produce.
A programme of training become essential for the purpose of meeting the specific problem of a particular organization arising out of the introduction of new line production, changing in design, the demand of competition of economy, the quality material processed, individual adjustment, promotions, career development, job and personal changes and changes in the volume of business, collectively, these purpose directly relate to comprise the ultimate purpose of organizational training programmes to enhance overall organizational effectiveness.
1.2 INDUSTRY PROFILE
The rapid growth in Indian telecom industry has been contributing to India’s GDP at large. Telecom industry in India started to set up in a phased approach. Privatization was gradually introduced, first in value-added services, followed by cellular and basic services. Telecom Regulatory Authority of India (TRAI), was established to regulate and deal with competition (the service providers). This gradual and thoughtful reform process in India has favored industry growth. Upcoming services such as 3G and WiMax will help to further augment the growth rate. The Indian telecommunications industry is one of the fastest growing in the world and India is projected to become the second largest telecom market globally by 2010. This is evident from the facts of Telecom Industry for example, India added 113.26 million new customers in 2008, the largest globally. The country’s cellular base witnessed close to 50 per cent growth in 2008, with an average 9.5 million customers added every month. This would translate into 612 million mobile subscribers, accounting for a tele-density of around 51 per cent by 2012. It is projected that the industry will generate revenues worth US$ 43 billion in 2009-10. In this report we have tried to capture most of the areas of Telecom Industry. Major highlights of the report are History of Telecom Industry, Current Industry Analysis, Role of TRAI, Spectrum allocation, FDI Regulation, Competitive advantages, Outsourcing in Telecom, Emerging Technologies, Latest Innovation, and Growth Trends, Mergers and Acquisitions. According to the Telecom Regulatory Authority of India (TRAI), the number of telephone subscriber base in the country reached 653.92 million as on May 31, 2010, an increase of 2.49 per cent from 638.05 million in April 2010. With this the overall tele-density (telephones per 100 people) has touched 55.38. The wireless subscriber base has increased to 617.53 million at the end of May 2010 from 601.22 million in April 2010, registering a growth of 2.71 per cent. Value-Added Services (VAS) Market
Mobile value added services (VAS) include text or SMS, menu-based services, downloading of music or ring tones,...
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