“A ANALYSIS ON ROLE OF TRAINING N DEVELOPMENT IN QUALITY
MANAGEMENT, WITH SPECIAL REFERENCE TO FOUR SEASON
HEALTH CARE, CHESHIRE”
MBA IN HEALTHCARE MANAGEMENT
Mr. ANDREW PEARSON
[Word Count: 19,684] (Excluding appendices/bibliographies, tables and diagrams)
TABLE OF CONTENTS
| Page No.
| Executive SummaryChapter 1 1.0 Introduction 2.1 Background 2.2.1 Human Resource Management 2.2.2 Training and Development 2.2.3 Quality Management 2.2.4 About the Organization 2.2 Research Rationale 2.3 Objectives of the Research 2.4 Research Questions 2.5 Significance of the study 2.6 Hypothesis 2.7 Limitations of the Study 2.8 Organization of the DissertationChapter 2 2.0 Review of Literature 3.9 Human Resource Management 3.10.5 Definitions of Human Resource Management 3.10.6 Aim of HRM 3.10.7 HRM policy 3.10.8 HRM and Training 3.10 Training and Development 3.11.9 Meaning 3.11.10 Definitions of Training 3.11.11 An Overview of Training 3.11 Training and Development Process 3.12 Quality Management 3.13 Types of Training 3.14.12 Presentation of training and development program 3.14.13 On-job Training 3.14.14 Vestibule Training 3.14.15 Behaviour Modelling 3.14.16 Understudy Training 3.14.17 Web Based Training 3.14.18 Group Training 3.14 Evaluation of Training Chapter 3 3.0 Research Methodology 4.15 Meaning and Definition 4.16 Research Perspective 4.17 Research design 4.18 Data Collection methods 4.19.19 Primary Data Collection 4.19 Steps in Research 4.20 Sampling Strategy 4.21 Data Analyzation 4.22 Participants 4.23 Research instrumentation 4.24 Validity, reliability and Generalization 4.25 Summary of data collection for topic under researchChapter 4Data Interpretation and analysis 4.1 Data Presentation and Analysis 4.2 Overview of Data Analysis 4.3 Analysis of questionnaire responses4.3.1 Demographic questions4.3.2 Research questions Chapter 5 5.1 Findings and conclusion 5.2 Recommendations 5.3 Future scope of the researchAnnexure:References: Bibliography and WebliographyQuestionnaire for EmployeesResearch questions
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For a steady growth and development of any organization, quality of its management plays a pivotal role. Management, in this context refers to the efficient administration of all the resources from Money, Machines, Methods, and Minutes to Men. Of these, management of people or human resource is the most complicated task. It is the workforce of the organization who performs their roles and responsibilities for the attainment of their organizational goals and objectives. Hence the success of organization eventually lies in their effective management. The training and development policies and programmers of any organization ensure that the employees are updated, and they possess the competent skills, talents, work knowledge and attitudes to take forward the business. We have tried to analyze in this research, the impact of these training and development programmers on the quality of management. This piece of study was done in Four Seasons Health Care, Cheshire, one of the reputed chain of Nursing Homes in United Kingdom. They have over 500 unique nursing homes with...
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