Training and Development
Unit 3 Individual Project
Director of Information Technology
Subject: Training Evaluation
It is very important that your staff has the proper training when dealing with customers that may have concerns or complaints. Maintaining a professional attitude at all times is very important in customer service. The first thing to do is find out what type of training to do. For instance will the training be online, in a classroom or in the work environment? It may even be a combination of each one. The training needs to also be evaluated once it has been conducted to make sure that it was effective and the employees learned what the training was supposed to teach them.
Every employee will not learn the same way, there are some people who learn best from visual training like in a power point slide, and some people learn best by hands on training. We have to decide what works best to train your employees effectively. One of the main things in training is to make sure that the trainees stay motivated, this way they will be attentive and susceptible to the training. Abraham Maslow a Psychologist introduced his hierarchy of needs theory in 1943 when he wrote a paper title “A Theory of Human Motivation.” He believed there are five human needs that need to be met before training can take place. Physiological needs – Making sure the trainee is in a comfortable environment that promotes training. A place that is not too cold or hot would be a good start. An environment that is not dark because this will make the trainees sleepy or tired. Safety needs – An environment that is not dangerous or harmful to the trainee. For instance, if the training has to do with sharp objects make sure the trainees know and understand the necessary procedures to follow for safety. Make sure to give a demonstration to make sure everyone understands how to properly use the equipment. ...