Training and Development

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THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKER PERFORMANCE AND PRODUCTIVITY IN PUBLIC SECTOR ORGANIZATIONS: A CASE STUDY OF GHANA PORTS AND HARBOURS AUTHORITY

By

Irene Ferguson Laing (BSc. ADMIN. HRM)

A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of

COMMONWEALTH EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION
Institute of Distance Learning-KNUST

June, 2009

DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the university, except where due acknowledgement has been made in the text.

………………………..……. Student Name & ID

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Certified by:

………………………………. Supervisor(s) Name

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Certified by:

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DEDICATION I dedicate this work to my mother Miss Margaret Yankson for her love and encouragement.

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ACKNOWLEDGEMENT Foremost, I am grateful to God for seeing me through my years of University education. I dedicate this work to God Almighty. He has been the wind beneath my wings. His Grace and Mercy has brought me thus far and I am grateful.

My deepest appreciation and thanks go to my supervisor, Mr. Jude T. Adjoe for his guidance and constructive criticisms that helped me stay focused from the beginning of this work to the end.

I am highly indebted to Mr. Stanislaus Friday Keh, Director of Friskeh Company Ltd. for his unwavering support and also for his material and financial support throughout my education and research work. Thank you for believing in me.

I also want to thank the Management and staff of Ghana Ports and Harbors Authority for their help and contribution towards the success of this project.

Finally, I am grateful to Mr. Adolph Lokko of Central University College for proof reading my work.

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ABSRACT The quality of Human Resource is an asset to any organization and as a result Training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an ad hoc and haphazard way whiles others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, therefore, sought to determine the impact of Training and Development on public sector organizations using Ghana Ports and Harbors Authority (GPHA) as a case study. The research was intended to determine the role and impact of training on employees with emphasis on the lower, middle level staff and the administrators of GPHA, who were randomly selected. The study assessed the training and development process of GPHA and whether training has improved employee performance. A questionnaire was designed using structured questions to collect primary data from employees of GPHA. Personal interviews were held with some management staff of the organization. The results indicated that GPHA’s employees were not well informed about training and development programmes in the organization. Most of the employees were of the view that training and development were effective tools for both personal and organizational success. The findings revealed that training practices, methods and activities at GPHA are not in line with the best practices regarding the planned and...
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