Training and Development

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Study of the Principle for Team Working Techniques
And
Team working effectiveness
At Shoppers Stop

NAME OF STUDENT
NAME OF COURSE MODULE
NAME OF DEPARTMENT
SUBMITTED TO
NAME OF UIVERSITY

Dissertation

Submitted to the ………………………………….

In Partial fulfillment of the requirements of

Master of Business Administration, awarded by the …………………………….

(May 2011)

DECLARATION
To be written by the student.

TABLE OF CONTENTS

DECLARATION3
DEDICATION AND ACKNOWLEDGEMENTS8
CHAPTER 1: INTRODUCTION9
1.1. BACKGROUND AND RATIONALE:9
1.1.1. Defining Team:10
1.1.2. Defining Team Work:11
1.1.3. Defining Team Building:12
1.1.4. Types of Team:13
1.1.5. The Team Task:14
1.1.6. Team Effectiveness:14
1.2 AIMS AND OBJECTIVES:16
CHAPTER 2: RESEARCH METHODOLOGY:17
2.1 INTRODUCTION:18
2.1.1 The advantages and disadvantages of a Team Work:18
2.1.2 Motivation Theories associated with Team Work:19
2.1.2.1 Mc Gregor’s Theory of X and Y:19
2.1.2.2. Maslow’s hierarchy of needs:20
2.1.2.3. Herzberg's motivation hygiene theory:21
2.1.2.4 Theory of Group Development and Behaviour:22
2.1.2.5. Team Role Theory - Meredith Belbin:25
2.1.2.6. Theory of Interpersonal Communication:28
2.1.2.7. Knowledge, Skill, and Ability (KSA) Requirements for Teamwork:31
2.1.2.8. Obstruction in Team Work:33
2.1.2.9 Conflict Resolution in Team Work:35
2.1.2.10. Communication style:36
2.1.2.11. Listening:39
2.1.2.12. Training:41
2.1.2.13. Goal Setting and Performance Management:41
2.2 Conclusive Remarks:44
CHAPTER 3: RESEARCH METHODOLOGY44
3.1 Research Design:45
3.2 Research Method:45
3.3 Quantitative Research:45
3.4 Qualitative Research:45
3.5 Data Collection:46
3.6 Questionnaires:46
3.7 Appendix II47
3.7.1 Questionnaire A:47
3.8 Appendix II47
3.8.1 Questionnaire B:47
3.9 Structured Interview:48
3.10 Sampling Strategy:49
3.11Data analysis:49
3.12 Limitation:49
3.13 Resources:50
3.14. Ethical Consideration50
3.13 Dissertation Schedule:51
3.14 Reliability and Validity:51
3.15: Conclusion:52
CHAPTER 4: FINDINGS AND ANALYSIS OF DATA53
4.1 Perception of employee’s at Shoppers Stop:53
4.2 “Jo Jita Wohi Sikander” – "winners are champions!" (Hindu Business Line, 2003)53
4.3 Factors determining the effectiveness of working as a team:56
4.3.1 The Four Factors of Execution:58
4.4 Training:59
4.4.1 Induction programmes:59
4.5 Data Analysis60
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS67
5.1 Findings:67
5.1.1. The main positive trends observed are summarized below:67
5.1.2 The main improvement area observed is summarized below:67
5.2 Suggestions and Recommendations to overcome the above problem:68
5.2.1 Recommendation 1:68
5.2.2 Recommendation 2:68

LIST OF TABLES:
Table 1. DIFFERENCE BETWEEN TEAM AND WORKING GROUP11
Table 2.COLLABORATING DATA61
Table 3 Co-existing Data62
Table 4. Co-Creating Data63
Table 5 Compensating Data64
Table 6. Co-Operating Data65
Table 7 Data for Continuous Improvements66
LIST OF FIGURES:
Figure 1. BELBIN TEAM ROLE MODEL; SOURCE: http://www.emeraldinsight.com/journals.htm?articleid=1573032&show=html10
Figure 2TEAM BUILDING. SOURCE: http://www.laynetworks.com/Team-Building.html13
Figure 3 TEAM EFFECTIVENESS MODEL. SOURCE:KATZENBACH & SMITH, 1993.15
Figure 4 STAGES OF TEAM EFFECTIVENESS. SOURCE:http://techdoertimes.com/boosting-effectiveness/four-stages-of-team-effectiveness22
Figure 5BELBIN'S TEAM ROLES. SOURCE:http://www.bne.uwe.ac.uk/flic/construction_site/6069/section8.htm25
Figure 6. Collaborating Chart Representation62
Figure 7. Co-Existing Chart representation63
Figure 8 Co-Creating Chart Representation64
Figure 9 Compensating Chart Representation65
Figure 10. Co-Operating Representation Chart66
Figure 11 Continuous Improvements Representation Chart67

ABSTRACT

Team work is considered as...
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