DEPARTMENT OF BUSINESS MANAGEMENT
ST JOSEPH’S PG COLLEGE
NAME OF THE LECTURER: K.Srivani
CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT
UNIT I:TQM HISTORY & EVOLUTION
|TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield –Pages |2 |Lecture Method; Brainstorming/Quiz | | |Awareness |13-20 | |Teaching Aid –PPT-Intro | | |Quality Framework | | | | | |Quality Equation Q=P/E | | | | |Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt | | |etc., |21-27 | | | | |Services: The P-C-P Model | | | | | |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 | | | | | |and 82-84 | | | |The Concept of TQM and |Brief History |Total Quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt | |Evolution of TQM |Old and New Cultures |15-17 and 21-22 | | | | |The Story of Gurus from Shehwart,- Deming to Ishikawa | | | | | |Modern Systems/Six sigma | | | | | |TQM Fundamentals | | | | |Inspection, SQC, QA & |The inspection Era |Total Quality Management: Dale Besterfield –Pages 21|2 |Lecture /Discussion –PPt | |TQM Conventional QM |The Statistical QC –Techniques |expanded to 2nd and 3rd chapters –summary; | |Cases and Examples with citations of TQM | |/TQM |Reactive Approach |General Quality references, Industry Practices | |exemplary Organisations | | |Prevention of Defects | | |...
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