Tqm Powder Paints

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jotun powder paints pvt ltd.| total quality and continuous improvement|

Submitted to: Sir Liaqat Javed
Submitted by: Umair Sheikh
BB-09-072
Date :May 10, 2013

Organization Name: JOTUN POWDER COATINGS PAKISTAN (PVT) LTD. Address: 2km defence road,9 KM RaiwindRoad,Adj.Velancia,Home Gate,LAHORE,PAKISTAN. Age of organization: 19 years
Number of employees: 100Size: Small-Medium
Markets: All Pakistan excluding FATA
Annual capacity (aprox.): 2000 ton.
Person who interviewed:
Name: M.HashimDesignation: Production manager
Contact No: 0303-4441280email id: Muhammad.hashim@jotun.com

Introduction
The Jotun Group is one of the world's leading manufacturers of paints, coatings and powder coatings. |
Jotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The group has 71 companies and 36 production facilities on all continents. Jotun products are available in more than 90 countries through own subsidiaries, joint ventures, agents, branch offices and distributors. Jotun's total sales in 2012 were NOK 15 852 million, and have more than 9 000 employees. The Jotun Group is organized into four segments and seven geographical regions, and has its head office in Sand fjord, Norway.Jotun is famous for producing its top class paints all over the world. It started business in Pakistan in 1993 in Karachi by importing paint directly from Dubai and then selling into the country. In 2004, after working in the country and after understanding the demographics of Pakistan, the company installed the production plant in Lahore and started selling the paint throughout the country. Currently the company is producing powder paints and liquid paint is being imported from Dubai. In the future, company is planning to install its liquid paint plant for serving the local market. Liquid paint plant will start working in June 2013.Area Of Study:Although I have studied all of the process and parts that were visible and currently working in the factory but I have focused on four major areas which are :Vision:“Jotun business is to develop, manufacture and market cost effective and environmentally compliant products and service of high quality for the protection and decoration of surfaces in home,marine and industrial use.” Jotun shall be a leading player in clearly defined market segments worldwide. Our level of services delivered by dedicated employees shall be second to none.Jotun look for long term relationship with customers, suppliers and employees. Our commitment is to meet or exceed their expectations in all aspects. Jotun shall increase shareholders value through profitable operations.The vision statement of the company is clearly understood and followed by all the workers of the company. The company has pasted the vision statement on the walls of the factory both in the English and Urdu language so that everyone come to know what the companies expect for them. Everyone knows about his/her clear job and vision of the company that what is expected by them. The chairman of the company transmit the vision of the company himself to the workers.Business Idea:Develop, manufacture and market paints, coatings and powder coating.Quality Policy: * Jotun shall generate profits by continuously improving quality for its customers. * Jotun shall be retained as an independent dynamic organization creating healthy values their customer, to meet customer requirement and to produce according to international standards. * Jotun shall always honour laws and regulations,respect local culture and act with responsibility towards the protection of the environment.Human resource:| |

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It is to be considered that HR is considering as a source of competitive advantage over the competitors and source of improving quality. It is the personnel who are responsible for improving the quality of the product. Mr. Hashim was of the view that HR contributes to 60% of the...
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