Santos, Anna Dominique G.
Jan. 10, 2013
| * Improved quality is equal to decreased cost * Use of Statistical methods to improve quality * Products or services possess quality if it helps somebody or if it enjoys a good and sustainable market.
| * “Fitness for use”- this definition of quality suggests that it should be viewed from both external and internal perspectives * Mission of the firm is to achieve high product quality and mission of each department is to achieve high production quality
| * Means conformance to requirements not elegance * No such thing as quality problem * Doing things right the first time * Quality is free * Cost of quality is the only useful measurement * Zero Defects is the only performance standard
| * Modern Quality Technology, involving the entire workforce * Focused on quality control * Quality must be actively managed and have visibility at the highest levels of management * Innovation
| 2. Improvement
| * Continual * Reducing uncertainty and variability in design, manufacturing, and service processes * Learning and self-improvement
| * Identify the areas for improvement and get the right people to bring out the change
| Basic Elements: * Determination (commitment by the top management) * Education (of the employees towards Zero Defects) * Implementation (of the organizational processes towards Zero Defects) * Quality improvement does not end
| * Continuous improvement
| 3. Systems
| * Concentrates on the system itself * Optimize the system as a whole
| * Leadership and management within the system
| 4. Variation
| * Productivity improves as variability decreases * Create an environment of innovation
| 5. Psychology
| * Importance of understanding people’s psychology
| 6. Knowledge
| * Management decisions...
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