Tqm Philosophers

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Santos, Anna Dominique G. Jan. 10, 2013
Philosophy| Deming| Juran| Crosby| Feigenbaum|
1. Quality| * Improved quality is equal to decreased cost * Use of Statistical methods to improve quality * Products or services possess quality if it helps somebody or if it enjoys a good and sustainable market.| * “Fitness for use”- this definition of quality suggests that it should be viewed from both external and internal perspectives * Mission of the firm is to achieve high product quality and mission of each department is to achieve high production quality| * Means conformance to requirements not elegance * No such thing as quality problem * Doing things right the first time * Quality is free * Cost of quality is the only useful measurement * Zero Defects is the only performance standard| * Modern Quality Technology, involving the entire workforce * Focused on quality control * Quality must be actively managed and have visibility at the highest levels of management * Innovation| 2. Improvement| * Continual * Reducing uncertainty and variability in design, manufacturing, and service processes * Learning and self-improvement| * Identify the areas for improvement and get the right people to bring out the change| Basic Elements: * Determination (commitment by the top management) * Education (of the employees towards Zero Defects) * Implementation (of the organizational processes towards Zero Defects) * Quality improvement does not end| * Continuous improvement| 3. Systems| * Concentrates on the system itself * Optimize the system as a whole| * Leadership and management within the system| | | 4. Variation| * Productivity improves as variability decreases * Create an environment of innovation| | | | 5. Psychology| * Importance of understanding people’s psychology| | | | 6. Knowledge| * Management decisions...
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