Unit I syllabus: INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming, Juran and Crosby – Barriers to TQM.
Objective: To give the students an overview of quality and TQM and explaining the salient contributions of Quality Gurus like Deming, Juran and Crosby. General barriers in implementing TQM.
|Session |Topics to be covered |Time in |Books Referred |Teaching Method | |No | |Minutes | | | |1 |Introduction,Need for quality awareness, Evolution of quality,Dimensions of |50 |1,6 |BB / OHP | | |quality, Definition of TQM | | | | |2 |Importance of TQM in manufacturing and service industry including IT sector |50 | | | |3 |Service quality model, dimensions of service quality |50 | | | |4 |Basic approach of TQM, TQM framework |50 | | | |5 |Demings philosophy, |50 | | | |6 |Juran, Crosby contributions |50 | | | |7 |Obstacles of TQM, Benefits of TQM |50 | | | |8 |Quality Statements like Mission,Vision,Quality policy |50 | | | |9 |Case Study in manufacturing and Service Industry |50 | | | | |CAT I | | | |
| | |LP- GE 2022 | | | |LP Rev. No: 01 | | |...