Tqm Implementation at Suzuki Motors
TQM IMPLEMENTATION AT PAK SUZUKI MOTORS CO. LTD.
Course: Total Quality Management
Course In charge: Sir Irfan
Submitted by:
Ahtisham Iqbal (07)
Ayesha Hasan (14)
Osama Masood Khan (40)
Rabeel Arif Shaikh (43)
Saira Farooq (52)
Zoheb Hassan Khan (62)
Date: 4th December 2011
S. No | CONTENTS | Pg. No | 1234 | Total Quality ManagementPak Suzuki Motor Company LimitedInterview With The Assistant Manager (HR) Of PSMCLAnalysis of TQM At Pak Suzuki Motors Company Limited | 03071013 | TABLE OF CONTENTS
ACKNOWLEDGEMENT
First of all, we would like to express our deep gratitude to Almighty Allah, who enabled us to undertake such an important task and to study about topic of such importance.
We also wish to acknowledge the guidance provided by our teacher Mr. Irfan and we are thankful to Mr. Abdul Rafay Sarfraz who is the Assistant Manager HR in Pak Suzuki Motors Company Limited at Bin Qasim Plant Karachi and entire Pak Suzuki Management. They have provided all the relevant data as well as other information relating to the important independent variables.
TOTAL QUALITY MANAGEMENT
BRIEF HISTORY
The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 40s led by Americans, such as Deming, Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organization.
After World War II, major Japanese manufacturers converted from producing military goods for internal use to civilian goods for trade, and they got poor response from the world market. Then Japan started exploring new ways of thinking about quality (Deming and Juran). Rather than relying purely on product inspection, total quality focused on improving all organizational processes through the people who used them. Juran, at a conference of the European organization for quality control in
Course: Total Quality Management
Course In charge: Sir Irfan
Submitted by:
Ahtisham Iqbal (07)
Ayesha Hasan (14)
Osama Masood Khan (40)
Rabeel Arif Shaikh (43)
Saira Farooq (52)
Zoheb Hassan Khan (62)
Date: 4th December 2011
S. No | CONTENTS | Pg. No | 1234 | Total Quality ManagementPak Suzuki Motor Company LimitedInterview With The Assistant Manager (HR) Of PSMCLAnalysis of TQM At Pak Suzuki Motors Company Limited | 03071013 | TABLE OF CONTENTS
ACKNOWLEDGEMENT
First of all, we would like to express our deep gratitude to Almighty Allah, who enabled us to undertake such an important task and to study about topic of such importance.
We also wish to acknowledge the guidance provided by our teacher Mr. Irfan and we are thankful to Mr. Abdul Rafay Sarfraz who is the Assistant Manager HR in Pak Suzuki Motors Company Limited at Bin Qasim Plant Karachi and entire Pak Suzuki Management. They have provided all the relevant data as well as other information relating to the important independent variables.
TOTAL QUALITY MANAGEMENT
BRIEF HISTORY
The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 40s led by Americans, such as Deming, Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organization.
After World War II, major Japanese manufacturers converted from producing military goods for internal use to civilian goods for trade, and they got poor response from the world market. Then Japan started exploring new ways of thinking about quality (Deming and Juran). Rather than relying purely on product inspection, total quality focused on improving all organizational processes through the people who used them. Juran, at a conference of the European organization for quality control in