Tqm History

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What is tqm:
What is tqm Total Quality Management (TQM) is an integrated system of principles, methods, and best practices that provide a framework for organizations to strive for excellence in everything they do .

TQM is a comprehensive management system which:
Focuses on customer satisfaction
Continuous improvement
Total participation
Societal networking

Definition
HISTORY of TQM :
HISTORY of TQM 1900s FW Taylor – Scientific approach to management Standardization, Inspection, Supervision, Time and motion studies S. Ajit

HISTORY of TQM :
1920s - 1930s: Walter Shewhart’s Statistical Quality/Process Control In 1924, W. A. Shewhart of Bell Telephone Labs developed a statistical chart for the control of product variables Beginning of SQC and SPC. HISTORY of TQM S. Ajit

HISTORY of TQM :
HISTORY of TQM 1950s, W. Edwards Deming was invited to lead the quality movement in Japan W. Edwards Deming, who learnt SQC from Shewhart, taught SPC & SQC to Japanese engineers and CEO’s S. Ajit

HISTORY of TQM :
HISTORY of TQM In 1951, Joseph Juran published “quality control handbook” Standard reference for quality control departments in organizations Juran and Deming introduced the concept of SQC to Japanese S. Ajit

HISTORY of TQM :
HISTORY of TQM Dr. Armand V. Figenbaum 1961, Total Quality Control Four Cost of Quality S. Ajit

HISTORY of TQM :
HISTORY of TQM Philip Crosby Zero defects “do it right first time” 1961: Zero defects, Martin Marietta Corporation (carried first astronauts into space) S. Ajit

HISTORY of TQM :
HISTORY of TQM 1964, Dr. Ishikawa Fish bone diagram/ Cause & effect diagram Quality circles in Japan S. Ajit
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