Definitions of Total Quality Management
a. TQM is a management philosophy, based upon a set of principles, and supported by a set of proven methodologies and tools. b. "Total quality management" has been coined to describe a philosophy that makes quality values the driving force behind leadership, design, planning, and improvement initiatives. (According to Wisdom) c. Management strategy to embed awareness of quality in all organizational processes.
d. Total Quality Management (TQM) -, Abuzzword phrase of the 1980's
Total = Quality involves everyone and all activities in the company.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can and must be managed.
TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
h. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers
TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area.
TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. TQM is the application of quantitative methods and human resources to improve the material and services supplied to an organization, all the process within an organization and the degree to which the needs of the customer are met, now and in the future.
TQM is a holistic system of organization management which involves all employees in a comprehensive management – led effort to create an environment and business system which has its focus. Meeting the customer’s requirements and as its premise continuous improvement of all organization process and systems.
A system of checking that each department of an organization works in the most efficient way, and that the goods and services it provides are of the best quality.
Principles of TQM
1. Customer Focus
The first and major TQM principle is to satisfy the customer. Customer is the person who buys goods and services. Customer wants to get their money’s worth from a product or service they purchase. A organization that seeks to satisfy the customer by providing them value for what they buy and the quantity that expect will get more repeat business, referral business and reduced complaints and service to important and valuable to organization. Customer can be internal or external. Internal customers are within the organization. They are the people who provide a product or service to his or her supervisors. There are many ways that can be satisfied internal customers. Some of them are Job security, salary increments, promotions, and etc. And...
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