TQM In An Accounting Environment
Chapter One: Description of the problem:
All companies need effective employees in order to complete the necessary
daily tasks and attain a profit. Many employers do not receive the peak level
of performance from their workers due to the fact that the employees do not feel
they are having an effect on the quality of service they are offering, or cannot
see any tangible outcome from their efforts.
This chapter describes several different aspects of the project, including
the purpose of this project, the setting of the problem, and the history and
background of the problem. The scope of the project is the challenge of
measuring performance and total quality within an accounting function.
Section 1 - Statement of the Purpose
The purpose of this project was to identify and recommend methods to
effectively measure performance and total quality within an accounting setting.
Total quality principles have effectively been implemented in other areas,
however the accounting section has been overlooked. By implementing this type
of program, new ideas will be encouraged and enable future changes to be
accepted easily.
Section 2 - The setting of the problem
The accounting office is located in Holland, Ohio. This facility controls
all the financial related tasks within the Northwest Ohio district. The
department involved are the General Ledger, Accounts Payable, Payroll, Billing,
C.O.D., and Information Services. This facility is located approximately three
miles away form the main United Parcel Service hub location in Maumee. The
accounting function employs approximately 150 to 160 non-union employees and
runs continuously, 24 hours a day, six days a week.
The accounting department is highly structured and mechanistic. All
employees report to a supervisor, who reports to a manager. There are three
managers within this office. They consist of a Office Manager, an Accounting
Manager, and a Information... [continues]
Chapter One: Description of the problem:
All companies need effective employees in order to complete the necessary
daily tasks and attain a profit. Many employers do not receive the peak level
of performance from their workers due to the fact that the employees do not feel
they are having an effect on the quality of service they are offering, or cannot
see any tangible outcome from their efforts.
This chapter describes several different aspects of the project, including
the purpose of this project, the setting of the problem, and the history and
background of the problem. The scope of the project is the challenge of
measuring performance and total quality within an accounting function.
Section 1 - Statement of the Purpose
The purpose of this project was to identify and recommend methods to
effectively measure performance and total quality within an accounting setting.
Total quality principles have effectively been implemented in other areas,
however the accounting section has been overlooked. By implementing this type
of program, new ideas will be encouraged and enable future changes to be
accepted easily.
Section 2 - The setting of the problem
The accounting office is located in Holland, Ohio. This facility controls
all the financial related tasks within the Northwest Ohio district. The
department involved are the General Ledger, Accounts Payable, Payroll, Billing,
C.O.D., and Information Services. This facility is located approximately three
miles away form the main United Parcel Service hub location in Maumee. The
accounting function employs approximately 150 to 160 non-union employees and
runs continuously, 24 hours a day, six days a week.
The accounting department is highly structured and mechanistic. All
employees report to a supervisor, who reports to a manager. There are three
managers within this office. They consist of a Office Manager, an Accounting
Manager, and a Information... [continues]
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