19.1.a Operations Management
Operation Management is a key business area that deals with production of the company. The production and post sales service are two important aspect that measures the efficiency of the business operation which monitors the resource utilized in meeting the customer expectation. The operation management governs the resource utilization to company profits by managing an efficient use of little resources and managing to produce the goods to the customer satisfaction. In simple terms the operation management is the process of converting inputs into outputs. The traditional operation management looks at the produced goods and the services offered as the two different aspects and which changed eventually when the company started to offer both these things as a part of sales. This concept of services with the goods turned to be a profitable business strategy and this sales model as most scenarios have to be looked as value added service to the customer. From this point of view the value added service has also turned to be an operation management and widely accepted sales strategy based on the market strategy. Operation management in the new business world is considered as a department that manages the physical and technical directions of a company which relates to the development, production and manufacturing of goods. Some of the key areas include the supply chain design and execution in accordance with the demand planning along with sourcing and supply. The technology management plays a key role in the product and process development and in developing the enterprise information system which is important process management system for the performance improvement program. The production scheduling which is an important operation in the operation management needs a close coordination between the sales department and production plant unit. For an automobile company this flow is important because of the limited space for produced goods and...
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