Chapter 1 Toward Intentional Interviewing and Counseling
INTRODUCTION: WHAT IS THE “CORRECT” RESPONSE TO OFFER A CLIENT? * There are many potentially useful responses in any interviewing situation. * Reflecting the client’s emotions can be helpful.
* Selecting one aspect to focus on can be useful, and then later you can examine other dimensions by asking an open question. * Our tasks:
* Respect the client
* Use appropriate skills and strategies
* Seek to alleviate stress
INTERVIEWING, COUNSELING, AND PSYCHOTHERAPY
* The most basic process used for information gathering, problem solving, and psychosocial information giving. * Short term – only one or two sessions
* Example: Potential employees
* Ethical coaching conception of helping
* It focuses on living life more fully and effectively. * They empower individuals, families, and organizations to help them make more effective plans. * Examples: Life coaching, college coaching, and executive coaching * COUNSELING
* More intensive and personal process
* It is generally concerned with helping people cope with normal problems and opportunities. * Associated with the professional fields of social work, school counseling, psychology, mental health and clinical counseling, pastoral counseling, and, to a limited extent, psychiatry. * PSYCHOTHERAPY
* More intense process, focusing on deep-seated personality or behavioral difficulties THE CORE SKILLS OF THE HELPING PROCESS: THE MICROSKILLS HIERARCHY * Interviewing, counseling, and psychotherapy require a relationship with the client; they all seek to help clients work through issues by drawing out and listening to the client’s story. * Microskills are the foundation of intentional interviewing. * They are communication skill units of the interview that provide specific alternatives for you to use with many types of clients and all theories of counseling and therapy. * You master these skills one by one and then learn to integrate them into a well-formed interview. * When you are fully competent in the microskills, you are able to listen effectively and help clients change and grow. * Effective use of microskills enables you to anticipate or predict how clients will respond to your interventions. * You will be able to shift to skills and strategies that match your client’s needs. * The microskills hierarchy (page 15)
* Higher is not necessarily better in this hierarchy.
* With a solid background in these central skills, you will be able to conduct a complete interview using only listening skills. * Confrontation is considered critical for client growth and change. * You fill find that these microskills can be organized into different patterns utilized by different theories. * You will eventually have to determine your own theory and practice of counseling, interviewing, and psychotherapy. * You will want to be flexible and have many alternatives ready to help your varying clientele. * The model for learning microskills is practice oriented and follows a step-by-step progression. * Warm up Focus on a single skill
* View Observe a live demonstration
* Read Cognitive understanding is vital for skill maintenance * Practice Video/audio recording
* Generalize Integrate the skills and contract for action into the “real world” of interviewing, counseling, and therapy. * “Practice makes perfect.”
* The microskills are dimensions of emotional intelligence and social competence. * Teaching these skills to clients has proven to be an effective counseling and therapeutic technique. DRAWING OUT CLIENT STORIES
* Your first task is to listen carefully to these stories and learn how clients come to think, feel, and act as they do. * Sometimes, simply listening carefully with empathy and care is enough to...
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