Tourism in Pakistan

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Pankaj Diyas Sharma

HOSPITALITY MANAGEMENT
Impact of Internship on Hotel Operation

Thesis

CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES
Degree Program in Tourism
June 2012

ABSTRACT
CENTRAL OSTROBOTHNIA
Date
UNIVERSITY OF APPLIED
SCIENCES
May 2012
Unit for Technology and Business,
Kokkola-Pietarsaari
Degree programme
Degree Programme in Tourism
Name of thesis
HOSPITALITY MANAGEMENT
Impact of Internship on Hotel Operation
Instructor

Author
Pankaj Diyas Sharma

Pages

52 + 5
Supervisor
Katarina Broman

The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period.

This thesis illustrates the role of internship and work placement for student. Also the positive effect of internship to enter in the work force. To write this thesis textual analysis and quantitative research has played the vital role. Quantitative research method and textual analysis shows the outline for the thesis. In this thesis you will be able to find out different method used to write this thesis.

This thesis was written about internship and to get acquainted with hospitality management. A major finding of this thesis has proven that knowledge has both theoretical and practical sides. This thesis overall dealt with hospitality management where all knowledge was seen as essential for the bright future.

This result used after the research has been presented in the tabulated form and described it with the help of graph. The result presented here are all true with respect and 18 questions were asked to 30 employee and interns of the hotel. Later on the results are described in more details with other information.

Key words
Development, hospitality management, hotel, internship, internship by countries, origin

ABSTRACT
TABLE OF CONTENTS
1 INTRODUCTION

1

1.1 Aim of the thesis

2

1.2 Objective of the study

3

2 HOTEL

4

2.1 History

4

2.2 Hospitality management training

5

3 INTERNSHIP

6

3.1 Advantages of internship

6

3.2 Types of internships

7

3.3 Objectives of Internship Program

8

4 HOSPITALITY MANAGEMENT

9

4.1 Origin and development of the hotel industry in Nepal

11

4.2 Analysis of the interview

13

5 INTERNSHIP BY COUNTRIES

16

6 RESEARCH METHODOLOGY

22

6.1 Research methods

22

6.2 Data presentation and Analysis

24

6.2.1 Data presentation

24

6.2.2 Data analysis

25

6.2.3 Major findings

44

7 CONCLUSION AND RECOMMENDATION

47

REFERENCES

50

APPENDICES

TABLES
TABLE 1. Necessity of hotel management trainees in the hotel operation TABLE 2. Level of help from hotel management trainees
TABLE 3. Basic knowledge possessed by HM trainees
TABLE 4. Basic job skills possessed by HM trainees
TABLE 5. Basic job attitude shown by the HM trainees
TABLE 6. Providing training to HM trainees
TABLE 7. Stability and confidence level of HM trainees
TABLE 8. Overall contribution of the HM trainees
TABLE 9. Extra costs for trainees regarding the facilities provided by the hotel TABLE 10. Preference of trainee by the hotel
TABLE 11. Significance of industrial exposure
TABLE 12. Payment of remuneration to the hotel
TABLE 13. Practical implementation of theoretical knowledge in the hotel operation TABLE 14. Cooperativeness and friendliness of the hotel staffs TABLE 15. Chances of learning during the training period

TABLE 16. Training provided according to syllabus
TABLE 17. Remuneration for trainees
TABLE 18. Satisfaction gained by trainees from the hotel

GRAPHS
GRAPH 1. Necessity of hotel management...
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