INTRODUCTION OF THE TOUR GUIDE
HISTORY: THE GUIDE IN EUROPE
the patron saint of modern tour guide.
the first excursion train to temperance meeting in England 1856
the first grand tour of Europe to Paris
THE DEFINITION OF TOUR GUIDE
is one who conducts a tour or one with a broad-based
knowledge of a particular area whose primary duty is to
The term tour guide is widely used to describe the various
professionals who are in any way engaged in guiding people
Including tour managers, docents and interpreters.
KINDS OF TOUR GUIDES
not permanently connected with any travel agency and paid
per trip. Staff Guide
permanently connected with a travel agency, receives
TYPES OF TOUR GUIDES
TOURIST GUIDE’S PERSONALITY
positive, energetic and easy to approach
emotionally controlled, alert at all times and calm in the face.
courteous, patient, sensitive, caring, unselfish, even-
tempered and tactful-yet firm
domestic tourism, natural and manmade attractions,
historical sites, events or fiestas, natural and local
Boundaries and geography and topography.
A sense of ethics
visits by residents of a country to their own country.
visits by residents of a country to another country.
visits to a country by non-residents.
ROLES AND RESPONSIBILITY
Provide tourists information and explanations about the destination 2.
Never take advantage of the ignorance of the tourists
Ensure tourists’ safety
Act responsibly as representative of the country and the people.
THE PREPARATION PROCESS WHEN LEADING A GROUP TOUR
Finds out what tours have been assigned to him or her.
Researches the tour if it is unfamiliar.
Checks to see if any special holidays occur during the tour. 4.
Attends a briefing meeting and asks about anything that is unclear 5.
Reviews the material given. (especially, passengers’ names and any special client information or requests.)
Introduce yourself to customers
Hand out essential documents
Review general itinerary for the tours as well as the rules and regulations 6.
Establish camaraderie with and among the group.
Reports to the company, handling in required forms and describing any unusually events that occur. 2.
Company sends follow-up notes to clients, thanking them for the business.
THE MATERIALS FOR TOURIST GUIDE
Things to do list
List of suppliers
General tour report
Daily tour report
Copies of confirmation
Blank seating chart
Optional tour list
Vouchers and tickets
Credit card and checks
Miscellaneous items e.g luggage or duct tape, birthday or anniversary cards, band-aids, plastic trash bag, a small screwdriver or swiss army knife.
Personal digital assistants (PDAs)
The electronic translator
The briefcase alarm
LUGGAGE AND PACKING:
THE IMPORTANCE OF RELATIONSHIP
The Tourist guide must apply their skills to everyone they deal with, not reserve them only for clients. If a tourist guide shows arrogance to a hotel desk clerk or disregards for a motor coach driver’s skills, the client’s tour experience will surely deteriorate.
BUILDING RELATIONSHIP TECHNIQUES
Introduce yourself to the head flight attendant or those
Attendants who are...
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