HISTORY: THE GUIDE IN EUROPE
Thomas Cook: the patron saint of modern tour guide.
1841:the first excursion train to temperance meeting in England 1856:the first grand tour of Europe to Paris
THE DEFINITION OF TOUR GUIDE
Tour Guide: is one who conducts a tour or one with a broad-based knowledge of a particular area whose primary duty is to inform.
The term tour guide is widely used to describe the various professionals who are in any way engaged in guiding people
Including tour managers, docents and interpreters.
KINDS OF TOUR GUIDES
Free Lance: not permanently connected with any travel agency and paid per trip. Staff Guide:permanently connected with a travel agency, receives monthly salary.
TYPES OF TOUR GUIDES
TOURIST GUIDE’S PERSONALITY
Outgoing:positive, energetic and easy to approach
Decisive:emotionally controlled, alert at all times and calm in the face.
People Skills:courteous, patient, sensitive, caring, unselfish, even-tempered and tactful-yet firm
Organizational Skills:organize people
Research Skills:domestic tourism, natural and manmade attractions, historical sites, events or fiestas, natural and local
Boundaries and geography and topography.
A sense of ethics
UNIT 2MANAGING TOURS
Domestic Tour:visits by residents of a country to their own country.
Outbound Tour:visits by residents of a country to another country.
Inbound Tour:visits to a country by non-residents.
ROLES AND RESPONSIBILITY
1.Provide tourists information and explanations about the destination 2.Never take advantage of the ignorance of the tourists
3.Ensure tourists’ safety
4.Act responsibly as representative of the country and the people.
THE PREPARATION PROCESS WHEN LEADING A GROUP TOUR
1.Finds out what tours have been assigned to him or her.
2.Researches the tour if it is unfamiliar.
3.Checks to see if any special holidays occur during the tour. 4.Attends a briefing meeting and asks about anything that is unclear 5.Reviews the material given. (especially, passengers’ names and any special client information or requests.)
2.Introduce yourself to customers
4.Hand out essential documents
5.Review general itinerary for the tours as well as the rules and regulations 6.Establish camaraderie with and among the group.
1.Reports to the company, handling in required forms and describing any unusually events that occur. 2.Company sends follow-up notes to clients, thanking them for the business.
THE MATERIALS FOR TOURIST GUIDE
b.Things to do list
c.List of suppliers
d.General tour report
e.Daily tour report
g.Copies of confirmation
k.Blank seating chart
l.Optional tour list
a.Vouchers and tickets
b.Credit card and checks
d.Miscellaneous items e.g luggage or duct tape, birthday or anniversary cards, band-aids, plastic trash bag, a small screwdriver or swiss army knife.
a.Personal digital assistants (PDAs)
b.The electronic translator
c.The briefcase alarm
LUGGAGE AND PACKING:
UNIT 3BUILDING RELATIONSHIP
THE IMPORTANCE OF RELATIONSHIP
The Tourist guide must apply their skills to everyone they deal with, not reserve them only for clients. If a tourist guide shows arrogance to a hotel desk clerk or disregards for a motor coach driver’s skills, the client’s tour experience will surely deteriorate.
BUILDING RELATIONSHIP TECHNIQUES
Flight Attendants:Introduce yourself to the head flight attendant or those
Attendants who are...