Totalqualityleadership

Page 1 of 38

Totalqualityleadership

By | November 2012
Page 1 of 38
Total Quality Leadership: A Primer

Archester Houston, Ph.D. Steven L. Dockstader, Ph.D. Department of the Navy Total Quality Leadership Office

About the TQLO
The mission of the Department of the Navy (DON) Total Quality Leadership Office (TQLO), is to assist the DON leaders in their quality-focused improvement efforts. The TQLO also provides technical advice to organizations inside and outside government. The TQLO has responsibilities in six key areas:

Information and Communication
The TQLO educates the DON about TQL policies and initiatives through the TQLeader and through articles and presentations at conferences. It has developed an electronic bulletin board and an Internet site to facilitate communication.

Assessment
Systems are needed to assess and enhance TQL implementation in the DON. The TQLO designs and develops feedback mechanisms in support of mission accomplishment. It also develops new approaches to improving organizational effectiveness.

Total Quality Leadership: A Primer

Consultant Services
TQLO members provide technical advice to the Under Secretary of the Navy and other senior DON leaders on the application of TQL principles and methods within the DON and on strategic planning. Advice may also take the form of recommendations on implementing new laws, such as the Government Performance and Results Act, as well as on related initiatives.

Education and Training
The TQLO is responsible for ensuring the technical accuracy of the DON TQL curriculum. Having overseen the design and development of the courses, the staff now advises on the integration of TQL material into training pipelines. The TQLO continues to publish handbooks and other materials on organizational change and to design new courses.

Archester Houston, Ph.D. Steven L. Dockstader, Ph.D. Department of the Navy Total Quality Leadership Office

Networking Liaison
The TQLO has much to share with other organizations, government and private, and much to learn...