Quality Management and Productivity/449
June 29, 2010
Mr. Tom Gilmartin
Total Quality Pioneers
This paper will discuss the definition of quality and its elements, and how the total quality elements made the pioneer successful. Included will be why the elements of quality are useful in today’s environment, and what do I see about the future of quality? Define Quality and its Elements.
Quality is a dynamic state associated with products, services, people, processes, and environments that meet or exceeds expectations and helps produce superior value. Now let’s take a look at the element of quality which is prevention of problems. According to Six Sigma an organization must consistently produce what the customer wants but at the same time reducing errors before and after the delivery to the customer. An organization must continually improve the quality of its products or services to keep its customers coming back for its product. In the prevention of problems before they occur, worker’s should inspect their product while they are working on the product which will reduce time loss on repairing the product, which in turn will keep the customer from discovering the error and become dissatisfied with the product or service and not returning to that business. The next element of quality is cooperation with the “organizations vendors or suppliers. Many organizations treat suppliers with indifference, and often with hostility. Instead of having many potential suppliers, each competing to give the organization the cheapest price. (Six Sigma, 2010) Six Sigma emphasizes a different relationship, in an organization that implements Six Sigma; vendors are treated as business partners, with all parties working to deliver a quality product. Companies choose suppliers based on consistently delivering a quality product or service.” This means that for an organization to succeed, its suppliers must implement Six...