Total Quality Management (Tqm)

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International Journal of Economics
and
Management Sciences

MANAGEMENT
JOURNALS
managementjournals.org

Vol. 1, No. 8, 2012, pp. 19-24

IMPROVING EMPLOYEES PERFORMANCE THROUGH TOTAL QUALITY MANAGEMENT

Asiya Gul1, Syed Aamir Saeed Jafery 2, JAVED RAFIQ 3 and Dr. Hummayoun Naeem4 1

MS – Scholar, APCOMS, University of Engineering and Technology – Taxila, Pakistan E-mail: asiyagul21@yahoo.com
2
MS – Scholar, APCOMS, University of Engineering and Technology – Taxila, Pakistan E-mail: sajafery@yahoo.com
3
MS – Scholar, APCOMS, University of Engineering and Technology – Taxila, Pakistan E-mail: mjavedrafiq@hotmail.com
4
Associate Professor, Foundation University Islamabad, Pakistan E-mail: hummayoun@yahoo.com

ABSTRACT
Total quality management is a business approach aiming at providing quality products to achieve customer satisfaction. The paper is literature review based. The survey of the researches has helped in the development of proposed framework. It shares past practices and approaches to help managers and academicians to understand and implement TQM practices for profit maximization. Keywords: TQM, HRTQM, employee performance, proposed model.

INTRODUCTION
Total quality management as an approach originated from quality assurance methods. These methods were adopted during World War 1. The war resulted in the poor quality of production. To quench this issue Quality Inspectors or auditors were placed on the production units to point out the faults for improving quality. After some time these quality inspectors introduced Statistical Quality Control – SQC. A theory developed by Dr. W. Edwards Deming. The theory states that a deviation in the manufacturing process cause low and cheap quality products. If deviation is removed the quality would be improved. SQC is based on testing of a sample. A sample of a product could be tested to check the quality. The war always results in destruction and ruin of human systems and life. The same happened to Japanese industry wh ich collapsed in the World War 2. The Japanese Union of Scientists and Engineers invited Dr Deming to train engineers in quality processes. By 1950’s quality control and measures formed an integral part of Japan Industrial management. In 1970’s the quality control and management procedures were employed in Non – Japanese companies. This new tide in business became Total Quality Management. (Murray, 2012).

Pillars and Foundation of TQM
These have been shared by two HR practitioners Murray (2012) and Brown ( 2012).  Executive management commitment to practice TQM


Computer aided statistical process and quality monitoring software and technology to improve deviation and variation in the products.



Training in computerized statistics tests and application for sample checking, usage of data, checking errors in the manufacturing process.



Decision making on the measurement of results.

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International Journal of Economics and Management Sciences

Vol. 1, No. 8, 2012, pp. 19-24



Proper computerized procedural evaluation of employees’ performance regarding output.



Organizational support for employees to work in teams.



Employee empowerment and involvement in tasks.



Responsibility and accountability on job.



Continues improvement.



Customers focus products and services to satisfy and retain them.

Approaches of TQM
The total quality management concept has undergone man y changes and developments ever since it has been evolved. The modification of TQM has produced Six Sigma. It is a new face on the TQM canvas. The Six Sigma is based on five principals.

DMAIC – Define, measure, analyze, improve and control. His study revealed that this approach of TQM encourage team work to attain organization success. The companies using Six Sigma have two teams i.e. Green belt and Black belt. The green belts undergo 1-2 weeks training. This is learning and knowledge transference where the...
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