“Total Quality Management”

MBM-103
A PROJECT REPORT
ON

“total quality management”

DEPARTMENT OF MANAGEMENT
FACULTY OF SOCIAL SCIENCES
DAYALBAGH   EDUCATIONAL INSTITUTE
(DEEMED UNIVERSITY)
DAYALBAGH,   AGRA-282005
4 NOVEMBER, 2010
ACKNOWLEDGEMENT

One of the pleasant aspects of preparing a project report is the opportunity to thank those who have contributed to make this project possible.

We are extremely thankful to Dr. Akshay Kumar Satsangi, our course teacher, whose active interest in the project & insight helped us to formulate, redefine implement our approach to the project.

We are also thankful to our parents & other seen unseen hands which   have given us direct & indirect help in completion of this project.

THANK YOU.

Jyoti Paul
Ranjan Yadav
Saran Prakash Satsangi

CONTENTS

   Introduction of TQM.                                           pg no   4

   Characteristics of TQM.                                                 pg no   8

   Fundamental Elements of TQM                                     pg no   8

   Classification of TQM                                                 pg no   9

   Implementation of TQM                                                                   pg no 19

           Guideline to Improve Product Quality                                               pg no   23

   Dr W. Edward Deming's 14 Principles                                     pg no   30

   DMAIC Six Sigma approach                         pg no   32

   Advantages of TQM                                                 pg no   36

   Problems & Solutions                                               pg no   37

   Case   – G.C.M.M.F. LTD. (AMUL)                                                 pg no   38

Introduction of Total Quality Management
Major Project objectives are to:
1. Understand what Total Quality Management (TQM) is and why it is important.
2. Outline various definition of quality and... [continues]

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