A PROJECT REPORT
“total quality management”
DEPARTMENT OF MANAGEMENT
FACULTY OF SOCIAL SCIENCES
DAYALBAGH EDUCATIONAL INSTITUTE
4 NOVEMBER, 2010
One of the pleasant aspects of preparing a project report is the opportunity to thank those who have contributed to make this project possible.
We are extremely thankful to Dr. Akshay Kumar Satsangi, our course teacher, whose active interest in the project & insight helped us to formulate, redefine implement our approach to the project.
We are also thankful to our parents & other seen unseen hands which have given us direct & indirect help in completion of this project.
Saran Prakash Satsangi
Introduction of TQM. pg no 4
Characteristics of TQM. pg no 8
Fundamental Elements of TQM pg no 8
Classification of TQM pg no 9
Implementation of TQM pg no 19
Guideline to Improve Product Quality pg no 23
Dr W. Edward Deming's 14 Principles pg no 30
DMAIC Six Sigma approach pg no 32
Advantages of TQM pg no 36
Problems & Solutions pg no 37
Case – G.C.M.M.F. LTD. (AMUL) pg no 38
Introduction of Total Quality Management
Major Project objectives are to:
1. Understand what Total Quality Management (TQM) is and why it is important.
2. Outline various definition of quality and... [continues]
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